NOTE: This is a onsite position in Burbank, CA

One of our clients in Burbank, California is looking for a ServiceNow Business Process Manager with the following skills and experience:

Skills & Experience

• At least 8 years of experience managing multiple complex projects for large, multi-national corporation with multiple business units
• At least 5 years of experience leading business architecture, business process management (BPM), or business analysis functions within a large enterprise
• At least 3 years of experience participating workflow, process, or development projects
• At least 3 years of experience with enterprise service management, workflow, or business process automation tools (ServiceNow, Salesforce or Appian preferred)
• Certification in Lean Six Sigma methodologies preferred
• Strong technology background and applicable technology skills
• Knowledge of ITIL v3 or later and ITSM best practices
• Experience as a product owner, driving the outcomes for multiple products or complex features
• Strong communication, writing, and executive presentation skills
• Able to translate complex ideas into understandable strategies, requirements, value statements, and business outcomes

Responsibilities

• Responsible for leading business architecture projects, providing the bridge between business strategy and process execution on the platform
• Analyze and provide holistic business views of capabilities, end-to-end value delivery, organizational structure and their relationships to business strategies, policies, products and stakeholders
• Partner with functional and technical teams across the enterprise to define, design and deliver robust integrated solutions that deliver business outcomes and align with industry best practices
• Ownership of multiple complex process areas or business functions
• Accountable for project team delivery and project schedules
• Ensure the business architecture roadmap aligns with our strategic priorities, product roadmap, and program backlogs
• Collaborate with business and end-user communities to understand business process and elicit, define, and document requirements
• Define the priorities of agile team, managing the team backlog, and prioritizing the user stories, defects, and enablers
• Plan and lead projects using Business Process Management and Lean Six Sigma methodologies, including value-stream mapping and DMAIC
• Partner with engineering to develop test strategy and write test cases across the agile testing matrix (Unit, Functional, System, and Non-Functional) to ensure coverage of applicable business processes and system functions
• Collaborate with engineering resources to execute tests, analyze results, and resolve defects
• Collaborate with business partners on implementation, including training, change management, and communications
• Leverage knowledge of the requirements and past project delivery experience to help identify risks and prioritize tasks
• Manage the full lifecycle of assigned projects
• Manage project and departmental budgets and provide monthly forecasts
• Serve as an escalation point for difficult problems and complex inquiries
• Act as a peer group leader to coach and train staff on business analysis, business architecture, standards and processes.

Interested candidates may submit their resumes online or call at 310-906-4780 for further information regarding the position.

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.
Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.
Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com.
We look forward to working with you.
Beacon Hill. Employing the Future™