The Patient Representative is responsible for greeting patients upon arrival to the clinic and notifying clinical staff of patient arrival. Individuals in this position obtain patient data and ensure forms are filled out properly, signed, and entered into a patient information database while maintaining an orderly and efficient flow of patients. This individual will schedule additional appointments for patients as needed, collect and post payments, and guides patients to additional internal locations as required for additional testing or referrals. This individual ensures financial obligations for patient are complete and updated prior to the patient leaving the clinic. Individuals in this position are responsible for maintaining and balancing a cash box.

Type: Full Time (M-F 8-5)

Location: Muncie, IN

Responsibilities:

• Greets and checks-in patients in a prompt, pleasant and helpful manner, assisting in a timely and orderly patient flow.
• Schedules, coordinates, and reschedules patients’ appointments accurately and relays necessary messages to clinical staff.
• Answers questions regarding patient appointments and schedules additional appointments, such as follow-ups, as necessary.
• Verifies demographic and insurance information and updates current information on each patient accurately and efficiently; enters all charges for the visit in the patient record; and ensures appropriate forms and documentation are up-to-date for patients. Ensures accurate scanning of forms, fee slips, and paperwork into the patient record.
• Receives and applies payments from patients and issues receipts for services, and reconciles daily cash ensuring balancing accuracy and troubleshooting differences as needed.
• Balances transaction batches daily ensuring accuracy and fixing issues as necessary.
• Places a high priority on and maintains strict confidentiality in all situations.
• Participates in professional development activities and maintains applicable professional affiliations and certifications as required.
• Attends and participates in required organizational meetings and committees as requested.
• Perform additional related duties as assigned.

Education:

Minimum high school diploma or GED required. At least one year of previous administrative or secretarial experience is required. Knowledge of medical terminology and experience with processing insurance preferred. Previous experience working in a medical office setting preferred.

Working Conditions:

Standard work environment is an office setting. Work requires sitting for long periods of time. Position requires viewing and typing on a computer for long periods. Occasionally bending, lifting, and reaching required dealing with files, paper, supplies, etc., including lifting up to 25 pounds. Requires manual dexterity sufficient to operate standard office equipment (computer, telephone, copier, etc.) regularly. Vision must be correctable to 20/20. Hearing must be in the normal range for telephone contacts and to interact directly with employees. Regularly interacts with the staff, physicians, and the public, which may involve dealing with angry or upset people.