Beacon Technologies is seeking a Help Desk III Technician for our client partner. Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email, and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Position requires a minimum of one week of in-person training at the Madison office location. Potential second week of in-person training dependent on first week. After training is complete, candidate has option to be in-person, hybrid, or fully remote. POSTING IS FOR WISCONSIN BASED CANDIDATES ONLY (OR THOSE WILLING TO RELOCATE TO WISCONSIN WITHIN 30 DAYS OF THE START DATE). Candidates that are NOT located IN WISCONSIN or willing TO RELOCATE will NOT be considered and should not be submitted.
Top Desired Skills Required For The Position

• Ability to troubleshoot and resolve issues quickly.
• Attention to detail.
• Able to work independently in a highly collaborative environment.
• Fast and accurate typing.
• Duties will include a primary support function associated with service desk functionality and will have key responsibilities associate with development of support and training materials to be used to provide direct training to staff both one-on-one situations, and in group environments.
• Direct support of customers over the phone will be a primary function of this role as well as hands on support for staff and partners being required of this contractor as they resolve daily user issues covering a wide range of technology support tasks from printing, login and remote access to explicit application related support tools such as eWiSACWIS and CARES and KIDS.
• Troubleshooting and resolving users issues quickly and successfully on first contact whenever possible as issues related to implementation of a single technology infrastructure for this agency.

Qualifications & Experience

• IT Service Management tools (Incidents & Service Request) 3 years
• Active Directory Tools 3 years
• Microsoft Windows 10/11 3 years
• Microsoft Office Suite 3 years
• Network Topology 3 years
• Local Area Networks (LAN) 3 years
• It is required to have dual monitor or equivalent capability.
• It is required to have full audio/video conferencing capabilities (camera and headset)
• Our client will provide a VOIP desk phone, headset, network cords, and smart card reader. Ability to plug desk phone into a network jack (ethernet) is required.
• ALL candidates must be located within the United States. ALL contact information must also be domestic. Absolutely no work outside of the US is allowed.
• Selected candidate will not be assigned specific work-space however, may be required to report in person as needed with minimal notice.
• An in-person interview may be required before a final hire is made. The hiring manager has discretion to allow phone or Zoom interviews at any point during the process.
• Please provide three (3) business references for the interview.
• The selected candidate will be required to sign all onboarding documents as part of the onboarding process. Candidate will also be required to complete any security training as directed by the division, department, or agency.
• The selected candidate will be required to complete a criminal background check and any fingerprinting as required by the position.
• This position is budgeted for 1960 hours annually. Hours will be prorated the first year based on start date.

About Beacon TechnologiesAre you looking to advance your career in information technology? Beacon Technologies offers career advancement opportunities, extensive training, and excellent benefits including paying for health and dental premiums for salaried employees. In addition to providing interesting opportunities, Beacon Technologies provides that old fashioned, personal touch, so you feel like a part of the Beacon team.
Beacon Technologies, Inc. is an equal employment opportunity employer with a functioning Affirmative Action Plan. It is the policy of Beacon Technologies, Inc. to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, ethnicity, ancestry, disability, medical condition, military and veteran status, or any other characteristic protected by law. Beacon Technologies, Inc. prohibits any such discrimination or harassment.