We are looking for an experienced Customer Service Rep who is enthusiastic about their work and passionate about advancing their career. The CSR will assist with customer needs and partner closely with cross-functional teams to define and deliver solutions to customer expectations.

What you’ll Do:

• Track and resolve customer issues
• Interacting with customers and handling customer queries and complaints in a timely manner
• Communicating with clients by phone, through email and face-to-face to ensure their needs are understood and addressed
• Handle all warranty related issues
• Keep records of customer interactions, process customer accounts and file documents
• Collaborating with various internal departments to ensure they fulfill all customer requests
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Staying current on the latest industry trends and techniques

What You'll Bring:

• Great attitude
• Strong work ethic
• Willingness to learn
• Detail Oriented
• High motivation
• Ability to work in a fast-paced environment, prioritize and maintain accuracy

What We Offer:

• Generous PTO
• Health and Dental Insurance with HSA
• 401k with a match up to 4%
• Flexible work environment
• Ability to use a Bean Trailer at 6 months of continued work history
• Paid Holidays
• Excellent verbal and written communication skills required

Required Skills:

• Proven customer support experience or experience as a client service representative
• 3 years of customer service experience
• Tech savvy, is proficient with Microsoft office
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different personality types
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma or GED

Job Type: Full-time

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Commute:

• Salt Lake City, UT 84104 (Preferred)

Work Location: In person