Service Advisor Job Description

A Service Advisor, or Automotive Service Advisor, is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties include greeting customers and helping them determine repairs and relevant costs, maintaining up-to-date knowledge about their employer’s range of services and contacting customers to update them about their vehicle’s repair status.

Our Wrench Way profile: https://wrenchway.com/shops/beaverhead-motors-inc

Duties and responsibilities

• Greeting customers and directing them to an available technician
• Consulting with technicians about needed repairs and alternatives that can be offered in place of expensive repairs
• Answering customer questions about service outcomes and consulting with technicians when necessary
• Informing customers about potential cost savings and warranty protections
• Assisting customer with deciding to fix their car through the dealership’s shop or trading the vehicle in
• Overseeing and managing the service center’s scheduling and workflow
• Informing customers of changes in service or when their vehicle is ready to be picked up

Benefits

• Compensation based on experience
• Health, Dental, and Vision Insurance
• Voluntary Life, Short, & Long-Term Disability
• Paid Time Off
• Casual Dress
• Weekends off and various Holidays off

*Check out our Wrench Way profile https://wrenchway.com/shops/beaverhead-motors-inc