Job Details
Level
Experienced
Job Location
Main Branch - Omaha, NE
Position Type
Full Time
Education Level
High School
Travel Percentage
Negligible
Job Shift
Day
Job Category
Banking
Since opening our doors in 2007, our aim has always been to establish ourselves as Omaha's leading community-focused bank. For ten consecutive years, B2B Magazine has recognized us as the "Best Bank," a distinction complemented by five Excellence Awards from the Omaha Chamber of Commerce. Our commitment extends beyond banking; we have contributed over $1.12 million to support more than 353 local organizations and non-profits.
As a local community bank, we rank as a top ten bank in our market and have been recognized as a ' Best Bank to Work For ' by American Banker. We are passionate about delivering high-touch experiences to our clients, shareholders, and, most importantly, our employees. Our dedication to exceptional service and approaching everything with integrity and professionalism contributes to our continued growth and overall success.
At ACCESSbank, our employees are the difference . We are committed to their success by offering competitive salaries and benefits, providing opportunities for personal and professional growth, and fostering an environment where people want to work.
Why Join ACCESSbank:

• Community Focused: We are committed to the communities we serve by organizing volunteer and service opportunities, supporting employee stewardship with paid volunteer hours, and supporting organizations and individuals through donations and sponsorships.
• Local Ownership: As a locally owned bank with no majority ownership, we make decisions based on what is right. We are agile, flexible, and deliver customized solutions tailored to our clients.
• ACCESSway Experience: Everything we do is aligned with the principles of our 'ACCESSway,' ensuring a consistent commitment to excellence, unwavering client satisfaction, and seamless collaboration within our organization.

Ready to jump into a new opportunity? ACCESSbank is hiring for a Quality Control Analyst.
Summary:
Uses various reports to evaluate system and customer data and then makes updates as necessary to maintain data integrity. Performs other duties related to quality control including evaluation of account applications received online, processing of closed accounts, and may also review new account documentation. Also acts as a back-up for other duties within the Deposit Operations Department.
Major Duties and Responsibilities:

• Work closely with the Senior Business Intelligence Analyst to create and maintain reports necessary for maintaining data accuracy on accounts, customers, and the system in general.
• Determine the proper frequency of various data reviews and use reports generated at that frequency to make necessary changes or corrections.
• May review all new consumer and business accounts and verify all required documentation has been collected and completed in its entirety based on procedure.
• May review changes made to ownership of accounts and verify all required documentation has been collected and completed in its entirety based on procedure and that account titling is correct.
• May send weekly correction reports to bank employees related to new account documentation. Review corrections and update the report as necessary.
• Review and complete online account applications making decisions based on risk reporting whether or not to allow the account to be opened. Ensure auto-approved accounts are properly funded and all associated tasks to complete the opening process are executed. Complete tasks to determine if an account with review status is either approved or declined. Complete all processes related to declined accounts.
• Process all returned mail by documenting its return, properly coding customer information and accounts for bad addresses per procedure, and/or updating customer records with corrected address information.
• Review address reports for addresses being reported by the post office for correction and attempt to verify with the customer to make the correction.
• Review all undelivered email addresses and attempt updating or correcting them through customer outreach. Perform further updates to the customer record if email correction is not completed.
• Verify all closed accounts have been properly closed and all related services are properly updated or deactivated.
• Assist with various bank-level and department-level projects.
• Act as a back-up to job duties performed in Deposit Operations as necessary to ensure all tasks are completed daily.
• Assist with writing and updating procedures specific to the role.
• Review and approve wires based on authority limits.
• Work closely with the Compliance Manager to perform the tasks associated with account documentation requirements.
• Proactively watch for and attend training applicable to the position - attendance at management's discretion and approval.
• Other duties as assigned.

Qualifications :

• High school degree or equivalent experience in a related field.
• Minimum of five years or more of experience in banking with preference for three or more years of experience in Bank Operations.
• Minimum three years Fiserv experience in Core and ancillary products. Must have extensive knowledge of Fiserv Core system.
• In-depth experience and understanding of financial institution products and services, applicable laws and regulations.
• Excellent customer service and communication skills (written, verbal, listening).
• Detail-oriented and well-organized, ability to handle multiple priorities and produce results, ability to work independently as well as part of a team.
• Self-motivated/takes initiative.
• Proficiency with computers.
• Ability to effectively work with colleagues and on multiple projects simultaneously, managing time and resources to ensure that work is completed efficiently and within established timeframes.

Perks & Benefits:
Benefits are a vital component of your overall compensation package. We are delighted to provide a comprehensive array of valuable benefits to safeguard your health, support your family, and enhance your overall well-being. Our benefits include:

• Medical, (2 plan options), Dental and Vision Insurance
• Company-provided Life and Accidental Insurance with voluntary buy-up option
• Company-provided Disability Insurance
• Flexible Spending Accounts - Medical and Dependent Care
• Health Savings Account
• Voluntary benefits - Critical Illness and Accident Insurance
• Employee Assistance Plan
• 401k plan w/ a generous company match and immediate vesting after each pay period
• Paid Time Off
• Voluntary Time Off
• Student Loan Repayment Program
• Continued education and additional career development opportunities

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to access and navigate each department at the organization's facilities.

This position is available at our Midtown location located at 8712 W Dodge Rd, Omaha NE 68114.
ACCESSway

• Accessible: Always be approachable, willing to listen and eager to help.
• Character: Approach everything with integrity, professionalism, confidentiality and honesty. Address all matters promptly and directly.
• Customer Centered: Our customers always come first. Greet them by name and with a smile. Customers, whether internal or external, are not an interruption of our work, they are the purpose of it.
• Excellence: There are no shortcuts to quality. Be thorough, timely and accurate in all that you do.
• Serving the community : Servicing others is who we are. Give back to the community with your best combination of time, talent and resources.
• Strive to be the best: Work hard to be the best in everything you do. Seek opportunities to further your knowledge and skill-set.
• We value teamwork : We work together as a team; not as individuals. Open and honest communication must be practiced at all times. Challenge, support, trust and learn from each other. All for one and one for all!
• Attitude : A positive outlook keeps the ACCESSway thriving and helps our team succeed. Work hard, have fun and enjoy the journey.
• You are the difference : You are empowered to go above and beyond for our customers. You represent he bank in each and every interaction. It is up to you to embrace the ACCESSway and live it each day.

ACCESSbank is an EEO Employer/Vet/Disabled