We are seeking a dynamic and experienced Fitness Studio Manager to oversee the daily operations of a pop-up fitness studio for reputual Athletic Apparel Brand. The ideal candidate will be passionate about health and fitness, have excellent leadership skills, and possess a strong business acumen to drive high level. The Fitness Studio Manager will ensure a positive and motivating environment for both staff and members.

Key Responsibilities:

1. Operations Management:
   • Oversee the daily operations of the fitness studio, ensuring it runs smoothly and efficiently.
   • Become an expert in operating Studio equipment, A/V, and infrastructure.
   • Maintain the facility, ensuring cleanliness, safety, and proper functioning of equipment.
   • Restocking Studio Amenities and Supplies such as but not limited to Towels, Merchandise, equipment, etc
   • Management of recurring janitorial, maintenance and other vendor
2. Class Schedule Coordination and Trainer Collaboration:
   • Collaborate with fitness instructors, personal trainers, and support staff to execute successful classes.
   • Foster a positive team environment and promote professional development opportunities for staff.
   • Conduct regular staff meetings and training sessions to ensure high standards of service and performance.
   • Management of CXP (consumer experience platform) for registering and checking in class attendees, visitors and guests.
   • Ability to work independently and collaborate with Leadership Team
3. Client Customer Service:
   • Provide a welcoming and inclusive environment for all studio staff, guests, and visitors.
   • Build relationship and collaborate with client(s) as needed
   • Ensure exceptional customer service and satisfaction by addressing trainer/ guest concerns and feedback promptly and effectively.
   • Develop and implement member engagement and retention strategies.
   • Maintain a strong presence on the gym floor, building relationships with members and encouraging a supportive community atmosphere.
   • Capturing Trainer and member feedback for optimize efficiency and drive a premium level service for the studio
   • Excellent communication and strong interpersonal skills in person, on the telephone and via email
4. Special Events:
   • Support and promote special events, workshops, and promotional activities within the studio space
   • Coordination and management of vendors during Special Events 
   • Ability to excel in a fast changing, diverse environment
5. Compliance and Safety:
   • Ensure compliance with all health and safety regulations, industry standards, and company policies.
   • Conduct regular inspections and audits to maintain a safe and secure environment for members and staff.
   • Develop and implement emergency procedures and response plans.

Qualifications:

• Bachelor’s degree preferred in Sports Management, Exercise Science, Business Administration, or a related field 
• Minimum of 2-5 years of experience in fitness facility management, hospitality or a related field.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Knowledge of fitness industry trends and best practices.
• CPR and First Aid certification preferred.
• Proficiency in using fitness management software and Microsoft Office Suite.
• Work up to 40 hours per week