As a Global Community Manager, you will work with the Global Marketing Player Community team to help execute campaigns, support efforts, and roll out projects that support the community.

Additionally, you'll manage direct-to-player communications, including Patch Notes, social platforms, and scripting videos. You'll uphold best practices, including Player-First communication standards, working within the social ecosystem to contribute to thoughtful content. You will work with the team of Community Strategists that encompass all of the client's IP, executing playbooks and strategy to ensure we're all working towards the same goals when we talk to players and fans.

Responsibilities

• Work across Brand, Creative, Editorial, Influencer, Social, and PR teams to champion player-first ideas and build globally integrated campaigns and strategies.
• Assist with the creation and execution of the communication strategy for the players, including through Patch Notes, social platforms, and scripting videos, and serve as a forward-facing advocate and contact for the wider community
• Work with the International community teams to gain insights on player needs around the globe and escalate issues when needed.
• Serve as the voice of players to product teams throughout campaign marketing and live service operations.
• Provide insight and recommendations directly to developers to engage with players and the global community.

Required Qualifications

• 3 years' experience working in and managing online communities - including social media, digital marketing, and influencer strategies.
• Familiarity with digital FPS/competitive shooter games, including game mechanics, community, and knowledge of FPS creators.
• Experience with community best practices, including communication strategies, user acquisition, and driving users through the funnel.
• Experience collaborating on projects from kickoff to execution.

Desired Qualifications:

• Experience localizing campaigns for audiences around the globe.
• Experience working with in-house and agency creative production teams.
• Experience developing custom community activations.

For this role, you'll find success through craft expertise, a collaborative spirit, and creating strategies that prioritizes the delight of players. We will look at your past studies, experience, and your personal relationship with games.