Position Summary

Essential Functions:

• Proficiently handles inbound call volume in call center environment that demands providing a high level of service within standardized time constraints.
• Provides support to the 911 dispatch center and take calls that are behavioral health related.
• Manages call times in an efficient and responsible manner. Able to finesse ambiguous situations presented by challenging callers.
• Demonstrates proficiency in work habits and time management skills. Meets JCRU’s attendance and punctuality standards.
• Performs high quality clinical assessment with excellent customer service skills. Displays courtesy and sensitivity when conducting telephone triage interviews with clients that are experiencing problems.
• Prepares documentation in a proficient and professional manner. Efficiently and effectively enters information from callers into electronic database system.
• Assists 911 dispatchers with identifying appropriate services to dispatch to CRU.
• Assists with using BHR dispatch system to send non-police response clinicians to calls CDS cannot divert via phone.
• Perform various other duties and functions as required or assigned within area of expertise or scope of the position.

• Bachelor’s Degree in behavioral health, social services, or criminal justice related field and/or certified peer/recovery specialist; Qualified Mental Health Professional preferred.
• Working knowledge of the St. Louis Area Mental Health Network, the Crisis Intervention Model, and the DSM-V.
• Minimum of six months to two years’ experience in mental health field within the private or public sector.
• Committed to ongoing professional and educational development. Participates in individual supervision, BHR training, JCRU specific training, monthly team meetings, functions, and events.
• Must work well as part of a team and individually with other employees. Must be flexible with work hours and special requests from supervisors.
• Clinicians will work with numerous agencies and will need to meet any regulatory requirements of external partners, including vaccinations and background checks as required.
• Thorough clinical assessment skills.
• Ability to learn and adhere to multiple protocols for handling of calls.
• Telephone skills with excellent customer service techniques.
• Ability to use computer system and talk on phone while typing.
• Strong verbal, written, and interpersonal skills.
• Ability to change quickly and adapt in a fast-paced environment.