DATE: June 15, 2024

POSITION: Program Manager (Full-Time Regular)

SHIFT: Monday – Friday @ 8am to 5pm

LOCATION: Corporate - Gardena, CA

Duties/Responsibilities:

• Organize daily activities of the project team(s) based on the goals of the organization and projects
• Keep in compliance with licensing and reporting requirements related to current project(s)
• Develop and implement trainings as required by project guidelines and plans.
• Meeting with and reporting to stakeholders to review status, goals, and outcomes of the programs or projects.
• Review and disperse relevant public health guidelines related to the focus of the program (such as COVID-19, opioid overdose, or HIV)
• Document in electronic medical record system (such as eClinicalWorks).
• Conduct outreach and in-reach for targeted projects.
• Provide oversight of daily operations for the unit including staffing, training, metrics, performance and reporting.
• Effective scheduling of workflows to provide optimum coverage with available resources to meet department goals relating to production and quality.
• Answer inquires, provide information, and resolve complaints from providers, patients, or other agencies in regard to specialty care.
• Cooperatively work with outside agencies to help patients apply for alternate resources when appropriate.
• Collaborate with clinical staff and the Quality Management department in reviewing, managing, and follow up on tracking systems for metrics.
• Research ways to improve healthcare processes and improve patient outcomes.
• Maintain and foster relationships with community providers, agencies and organizations involved in care for patients.
• Works collaboratively as a team member with all staff members.
• Promote and believe in BHS mission statement.
• Other duties as assigned.

Required Skills/Abilities:

• Possession of current California Driver’s License.
• Demonstrate skills in conducting clinical system design and development, project management, and relationship building.
• Ability to build collaborative support system with community agencies and organizations.
• Ability to demonstrate/convey respect for cultural and lifestyle diversities of clients and staff.
• Ability to present to diverse communities/populations, at all levels of internal/external organizations.
• Ability to recognize personal issues that may have an impact on job performance and interactions with clients.
• Ability to note documentation in electronic medical record system.
• Ability to relate to the public regardless of racial, ethnic, economic, sexual orientation, and gender identity status.
• Excellent verbal, written, and interpersonal communication skills.
• Proven track record of, and ability to demonstrate ethical and professional standards of behavior.
• Basic knowledge of referrals, both in and out of the BHS treatment system.
• Basic knowledge and experience in utilizing Microsoft Office, specifically MS Word and Excel, and preparing various reports.

Education and Experience:

· Bachelors degree in public health or a related field

· 4 years of experience in healthcare or public health, will consider graduate degree status in leu of experience.

• Experience in supervising and training clinical staff
• Experience using behavioral strategies including motivational interviewing and self-management support.
• Experience working for a community clinic, with Medi-Cal (Medicaid) and Medicare, or underserved patient communities in a healthcare setting.

**Responsibilities:**

- Conduct requirements analysis and gather project specifications

- Provide project leadership and ensure timely completion of deliverables

- Utilize tools such as Jira, ServiceNow, and Redmine for project tracking and management

- Implement Six Sigma and Kaizen methodologies to drive continuous improvement

- Oversee quality management processes to meet project objectives

- Communicate effectively with cross-functional teams and stakeholders

- Manage IT projects from initiation to closure with a focus on efficiency and quality

**Skills:**

- Proven experience in requirements analysis and project leadership

- Proficiency in utilizing project management tools such as Jira, ServiceNow, and Redmine

- Familiarity with Six Sigma and Kaizen methodologies for process improvement

- Strong communication skills to interact with diverse teams effectively

- Experience in IT project management with a focus on delivering high-quality results

APPLICATIONS: Current BHS employees who are interested in this position may apply by submitting an "Employee Request for Transfer". The request must be received no later than the closing date of this recruitment. Internal applicants will be accepted after that time only if other applications are still being accepted and considered.

Other applicants may email resume to jobs@bhs-inc.org or FAX (310)679-4621, or apply in person at 15519 Crenshaw Blvd., Gardena, CA.

NO PHONE CALLS PLEASE.

BHS IS AN EQUAL OPPORTUNITY EMPLOYER

BHS will consider applicants with criminal history as required.

Job Type: Full-time

Pay: $5,027.00 - $5,547.00 per month

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 4 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

People with a criminal record are encouraged to apply

License/Certification:

• PMP (Preferred)

Ability to Commute:

• Gardena, CA 90249 (Required)

Ability to Relocate:

• Gardena, CA 90249: Relocate before starting work (Required)

Work Location: In person