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Job Summary:
As a Customer Support Lead , you will play a pivotal role in ensuring customer service satisfaction aligned with the team’s success. You will be expected to provide guidance, mentorship, and oversight to deliver exceptional customer support. The ideal candidate will specialize in call monitoring, ensuring the team is effectively logged in and managing calls efficiently. Additionally, this role requires a significant focus on prioritizing and assigning tickets using our CRM software to ensure efficient resolution of customer issues. You will be responsible for analyzing ACD data to identify and address issues within the team promptly. In addition, you will have a strong technical background, basic leadership skills, and a passion for driving continuous improvement in customer service.
Team Leadership:
Customer Support:
Performance Monitoring:
Technical Expertise:
Qualifications, Skills and Requirements:
Certifications in relevant technologies (e.g.,
Full Time
$83k-110k (estimate)
06/28/2024
07/13/2024
rvexpressrvpark.com
Sherman Oaks, CA
<25
IT Outsourcing & Consulting