1 Service Desk Analyst Job in Clayton, NC
Belcan is Hiring a Service Desk Analyst Near Clayton, NC
A Service Desk Analyst job in Clayton, NC is currently available on the Belcan Team as a contract position providing support to one of our key pharmaceutical clients. To be considered for this role, you will have an Associate's degree in an IT related field and at least 1 year of IT Help Desk experience in a large enterprise environment.
Service Desk Analyst Job Duties:
* Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries
* Receiving, logging and managing calls from internal staff via ticketing system, telephone and email
* 1st, 2nd and 3rd line support - troubleshooting of IT related problems from in-house software to hardware, such as Laptops, PCs and Printers
* Troubleshoot basic network issues such as MPLS and broadband issues
* Escalate unresolved calls to the next level support team
* Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
* To maintain a high degree of customer service for all support queries and adhere to all service management principles
* Publishing support documentation to assist staff with requests for information & provide staff training if required
* To arrange for external technical support where problems cannot be resolved in house.
* Active Directory creating user accounts, reset passwords, create groups etc.
* Microsoft Exchange creating mailboxes, distribution lists, contacts, storage quotas, and accesses etc.
* Troubleshooting of Microsoft based operating systems with emphasis on Windows 7 and Office 2010
* Respond to emergency situations and be on-call as assigned.
Qualifications:
* Associates Degree or higher in IT related field, or equivalent combination of certifications, education and experience
* Minimum of 1 year of Help Desk/Customer Service experience required
* Strong hardware & software technical troubleshooting experience required, with prior experience on enterprise systems preferred
* Excellent verbal and written communication skills
* Ability to multi-task in a fast paced, high pressure environment and ability to quickly learn new technologies as they are introduced
* Ability to interact effectively with employees at all levels
* Ability to help end users in stressful, hurried situations
Schedules open currently are T-F 10 am - 9 pm with a hybrid work schedule of 3 days in office and 2 remote days.
Job Summary
Full Time
$51k-63k (estimate)
06/26/2024
07/09/2024
belcan.com
BLUE ASH, OH
7,500 - 15,000
1951
Private
LANCE KWASNIEWSKI
$500M - $1B
Related Companies
About Belcan
Belcan provides engineering, technical recruiting and IT services to the aerospace, defense, industrial and government sectors.
The following is the career advancement route for Service Desk Analyst positions, which can be used as a reference in future career path planning. As a Service Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Analyst. You can explore the career advancement for a Service Desk Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Analyst for your reference.
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Quotes from people on Service Desk Analyst job description and responsibilities
Service desk analysts must perform multiple functions effectively and simultaneously.
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Service desk analysts must also maintain support tracking systems.
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Service desk analysts provide technical support to customers and employees.
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Service desk tools are software that enable the service desk analysts to operate more efficiently and effectively.
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A service desk analyst spends the majority of the day performing remote support.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Analyst jobs
Service desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific service desk software like Zen desk, HEAT, Fresh Service or Track IT.
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Customer service skills are the backbone of a successful business.
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