The VP, Digital Experience and Site Operations position oversees the product management, user experience, and site production ¬teams. This role will be accountable for the day¬ to day site operations along with developing and executing the strategy for site operations. The major responsibilities include: Setting and executing the future vision of the website through user-centric product management focus and defining roadmaps of new digital products and features that evolve our digital product offerings and conversion for our customers; Optimizing the usability and user experience of the website for all customer and user types; Leverage data, insights and analytics in strategies for features to be launched to the customer. Job Functions Overall ownership and delivery of the belk.com website operations and user experience Ensure the customers’ experience and website touch points are easy to shop for a quality experience and drive conversion Selects and optimizes third party solutions Promotes data, insights and analytics as a means for prioritization in user experience delivery for the website. Leverage these insights to translate customer needs into an effective digital user experience strategy. Prioritizes resources for work on new features to evolve the digital properties. Key stakeholder in selecting new technologies that evolve the customer experience on digital platforms. Creation and communication of digital product roadmaps. Communicate cross functionally and internally on changes, updates and follow up on metrics/KPIs associated with features Ensures the build and execution of day-to-day web and email content, AB tests, and promotions are delivered on time and without errors. Must be able to provide prioritization of competing and often conflicting priorities in a fast-paced environment. Responsible to keep up to date on current 3rd party solutions, participate in contract negotiations and ensure tools are being maximized to produce the best ROI. Gather, organize and present requests for business solutions and ensure a thorough assessment of value and return are completed. Analyzes complex business problems to be solved with automated systems or tools. Provides direction to team regarding what should be included in the software, application, or product to ensure it meets the business needs. Education / Experience Requirements: Bachelor's degree in Business or a related degree required 7 years of ecommerce experience and management 10 years of proven experience developing, inspiring, and activating teams to deliver best in class efforts against key audiences Proven experience with optimizing the user experience to maximize results Knowledge / Skills Requirements: Passion for driving and creating an engaging customer experience, while driving sales conversion Strong, motivating leadership effectively leading a team of professionals Entrepreneurial spirit and high desire to work with an innovative team as one of its leaders Proven ability to partner and communicate effectively with all levels of the organization Ability to interpret analytics, data and reporting and derive key insights to execute subsequent actions which drive sales conversion Strong strategic thinking skills with ability to develop and implement actionable plans to drive business results Ability to efficiently organize and maintain a cross-functional, team-based approach to initiatives with internal and external partner organizations in a fun and fast-paced environment - flexible, adapts well to change #IND3 #LI-REMOTE #LI-SE1 We set trends through our merchandise and, more importantly, through the way we work. At Belk you will find a positive, inclusive, vibrant and fast-paced environment where you have access to all the tools and resources necessary to be effective in your job. Furthermore, we know access to senior leadership is critical to making company-wide initiatives a reality and getting great ideas to the forefront of our business. Time and time again, our associates are grateful for the opportunities they have to meet with Belk´s senior most leaders. Diversity is about embracing our differences and realizing they are what makes us stronger. We believe in an inclusive environment where everyone feels valued, respected, and welcomed to bring their whole selves to work or to shop. We are on a mission to break down inequality and leverage our influence to make a position impact against racism every day. Above all else, here you’ll find opportunities to make huge impact. It´s the result of dynamic initiatives, financial and structural support, and strong investments in the areas that are taking Belk to new heights. Back to Belk Careers Home Back to Belk Digital Careers List Accessibility Guidelines Belkcareers.com is committed to making the online application experience easy and accessible to individuals with disabilities. We’re constantly making improvements to comply with the "Americans with Disabilities Act" and the Web Content Accessibility Guidelines. If you can’t access information on belkcareers.com due to a disability, please email HRSharedServices@Belk.com. Please provide the location of the inaccessible information and the format you wish to have the information presented and we’ll be happy to send it to you, either via your email address or a separate mailing address you provide. If you prefer, you may contact one of our friendly Shared Services representatives at 1-800-588-3700 to help you with the application process. We are an Equal Opportunity Employer Belk is an equal-opportunity employer committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, sex, gender identity, sexual orientation, hair style, hair texture, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, genetic information, military/veteran status, or any other basis prohibited by law.