Sales & Profit

• Meet or exceed store sales and profits through the training, coaching and managing of the store team.
• Meet or exceed all operational goals including HR Compliance, Scheduling and Cash Room. 

People Management/Development

• Communicate with the Store Manager, Regional HR and Division HR regarding issues and needs.
• Recruit, interview, select and retain quality associates and ensures all positions are filled in a timely manner.
• Maintain high store morale through efficient, timely communications of policies and other information. Follow through on all concerns or problems that develop within the store.
• Develop and promote a diverse store team.

• Communicate with associates on possible career paths, advancement opportunities, and development needs. Set goals and identify areas for improvement.

• Ensure reviews are conducted in a timely manner. 

• Drive HR compliance by ensuring associates receive all necessary paperwork and HR team is trained on all systems, policies and procedures.

Scheduling

• Schedule staffing in all departments to meet Power Hours, customer service expectations and demand.

Cash Office

• Monitor and control cash overages/shortages.
• Educate store team on Cash Office policies and procedures.

Manager on Duty

• Open and close the store, including weekends, as needed.

• Resolve customer service issues as needed. Be available for assistance at all time for associates and customers.

• Understand and be able to use all building operating systems such as (PC/Thin Client, telephone, alarm system, copier and printers).
• Follow all policies and procedures related to assets protection and safety.
• Ensure safety equipment is used at all times in accordance with OSHA regulations.

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