The Omni/Ops Team Lead is responsible for managing the store fulfillment process and leading the store omni/operations team. They are accountable for achieving program targets through the development of their team and establishing strong partnerships throughout the store. The Omni/Ops Team Lead position is NON-exempt (it is an hourly position.)

Role Completion/End Date: January 31st, 2025

• Pick orders by locating merchandise within the store in a timely manner

• Pack items in accordance with published standards and deadlines

• Ship customer orders in a timely manner by prioritizing orders based on requested delivery option

• Responsible for operational duties including, but not limited to, monitoring and requesting supplies, maintaining accurate records, and maintaining/cleaning the store fulfillment area

• Ability to work at a fast pace, collaborate, and perform duties as requested by management

• Passionate about providing Relentless Customer Care

Minimum Education & Experience:

• 4 year college degree or equivalent experience

• High School Diploma or GED equivalent

• Reads and speaks fluent English

• Ability to read and adhere to all policy and procedure manuals

• Strong retail background with time spent in sales, operations or management within stores

• Ability to work quickly and accurately in a deadline-driven environment

• Capable of multi-tasking and organizing large volumes of work

• Self-directed and able to work with minimal supervision

• Comfortable with technology, including smartphones, tablet computers and Windows-based operating systems

• Ability to read and adhere to all policy and procedure manuals

Knowledge / Skills Requirements:

• Excellent communication skills, both verbal and written

• Ability to mitigate problems quickly and possess strong problem solving skills

• Attention to detail with ability to manage program metrics and deliver on goals

• Passionate about providing Relentless Customer Care

• Capable of multi-tasking and organizing large volumes of work

• Comfortable with technology, including smartphones, tablet computers and Windows-based operating systems

• Ability to work a flexible schedule including nights and weekends

• Previous retail selling floor experience and/or familiarity with store fulfillment procedures a plus

Physical Requirements:

• Capable of lifting up to 50 lbs. at floor level or team lift when appropriate or needed

• Ability to push/pull receiving equipment weighing up to 500 lbs.

• Capable of operating a computer and other electronic equipment

• Ability to stand for long periods of time

• Able to repeatedly use hand equipment to process merchandise (sensor remover, tape gun, etc.)

• Capable of twisting, bending, and stooping

• Ability to work at a safe and steady pace by using all safety equipment as directed

• Ability to work a flexible schedule including nights and weekends