Mortgage Servicing Support Specialist

If you like to work with people in a family atmosphere, enjoy great benefits and provide unequaled personal service to every customer, consider a career with Bell Bank.

Company Information:

Bell Bank was founded in 1966 and headquartered in Fargo, North Dakota. It is the largest family-and employee-owned bank in the upper Midwest, and one of the largest in the nation, with assets of more than $10 billion. Bell Bank has full-service banking locations in North Dakota, Minnesota and Arizona. Bell has empowered more than $26 million in charitable giving through its unique Pay It Forward initiative, through which every employee chooses each year how to help individuals, families and organizations in need.

Bell Bank has been recognized as a top workplace by American Banker, Forbes and Fortune.

If you want to work for an established, growing, forward-looking organization with world-class employees, this is the place for you. Let Bell Bank be your destination workplace.

Bell's Values:

As stewards, dedicated to the growth and reputation of this independently owned organization, we are committed to:

• Promoting and sustaining our family atmosphere.
• Providing unequaled personal service to each and every customer.
• “Paying it forward” by giving back to the communities we serve.

Our Bottom Line:

Happy Employees! Happy Customers!

Job Summary:

This position serves as a supportive role for the Mortgage Servicing department assisting management with assigned projects and tasks. This position serves as a supportive role for the Mortgage Servicing Department Payment Specialist, Special Loans Analyst, and Reconciliation Specialist roles. This position is responsible for learning these multiple positions and providing relief in positions during FTO and busy times. This position is responsible for developing efficiencies and updating or creating procedures.

Primary Duties:

• Responsible for learning and providing backup for the following positions:
• Payment Specialist
• Special Loans Analyst
• Reconciliation Specialist
• Update and maintain position procedures.
• Handle customer inquiries regarding 1-4 Family 1st Mortgage loans.
• Assist Management with procedure updates, position tracking, and MSP functionality testing.
• This position is required to maintain a working knowledge of all Bell Bank, State, Federal and investor guidelines in order to ensure compliance with rules and regulations.
• Know by name and face as many customers and employees as possible, calling them by name as often as possible.
• Know, understand, and live the company values and bottom line.
• Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards.
• Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations.
• All employees are responsible for information security, including compliance with policies and standards which protect sensitive information.
• Perform other duties as assigned.

Job Skills Required:

• Two to three years of experience in mortgage servicing.
• Good working knowledge of rules, regulations and policies relating to mortgage loans.
• Detail oriented, organized, have excellent problem-solving skills and math skills.
• Ability to prioritize, meet deadlines and work independently.
• Good communication skills to interact with other departments, lenders, customers, Mortgage Servicing staff, management and various insurance companies.
• Ability to be flexible and adapt well to change.

Bell Bank provides competitive compensation and an excellent benefits package.

Bell Bank

Equal Opportunity Employer