​​Position Summary:

The Coordinator is responsible for playing a crucial role in ensuring the seamless execution of all projects by effectively managing time, resources, and communications. Your primary objectives will include keeping projects on schedule, maintaining high standards of quality, and providing exceptional customer service. You will be the central point of contact between customers, directors, project managers, sales managers, and painters, ensuring clear and timely communication throughout the project lifecycle.

About Us:

Our mission is to create a five star experience for our clients by painting beautiful finishes and delivering world class customer service. We work with a wide range of clients in both residential and commercial markets and provide solutions for interior painting, exterior painting, drywall, carpentry, and pressure washing. Our core values are the backbone of our business and guide our hiring process: we are positive, goal-oriented, learning, disciplined, reliable, have integrity, aligned, and are results-oriented. This company operates locally in Pittsburgh and is growing by the day. 

Objectives:

• Ensure that all projects are completed on or ahead of schedule by effectively managing time and resources.
• Guarantee that all deliverables meet or exceed the company’s quality standards and client expectations.
• Maintain clear, concise, and timely communication with all stakeholders throughout the project lifecycle 
• Identify and mitigate potential risks before they impact project timelines or deliverables.
• Optimize the use of resources to maintain project budgets and improve overall efficiency.
• Lead our production planning meeting with sales and project managers
• Answer inbound phone calls
• Make outbound phone calls (Residential and commercial) / research and email commercial prospects 
• Schedule appointments and manage calendars for ownership, sales and project managers
• Gather all preliminary information for each project before the project start / get all projects compliant
• Manage project backlog sheets for each crew assigned to you
• Manage work order and communication channels when coordinating projects / Trello and Slack, and facilitate introductions with interior designer and clients
• Manage client journey inside our CRM software 
• Be proficient in using apps and technology

Competencies:

• Strong understanding of project management principles and best practices.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly.
• Exceptional organizational skills and attention to detail.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Collaborative team player with cross-functional coordination skills.
• Technologically proficient, especially in using phones and various applications.
• Strong problem-solving skills and the ability to handle challenges with resilience.
• Ethical and principled decision-making with a focus on accountability.
• Ability to negotiate and manage both internal and external relationships effectively.
• Highly organized and efficient 
• Provides original ideas and adds value during brainstorming sessions 
• Managing metrics and creating reports 

Education and Experience:

• Experience in project coordination or management, preferably within a service-based industry.
• Proficiency in CRM software, project management tools (e.g., Trello, Slack), and other relevant technologies.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer

Commitment to Diversity:

• As an equal opportunity employer committed to meeting the needs of multigenerational and multicultural workforce, Bella’s Army Painting recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners. 

• If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to careers@bellasarmy.com. Already a candidate? Please connect directly with your recruiter to discuss this opportunity.