About This Role

The Operations Manager plays a pivotal role in effective homecare delivery by maximizing regional performance, including staffing optimization, PnL ownership and BT performance management. Tasked with balancing supply and demand, the Operations Manager oversees Operations Supervisors (OS) to ensure effective hiring and scheduling of Belle Technicians, thereby safeguarding the mobility and well-being of millions of seniors served by our proprietary foot care service. With a commitment to budgetary precision, resource optimization, and fostering a collaborative culture, the Operations Manager is instrumental in shaping the success of Belle's mission to unite people and their care through joy.

Responsibilities:

• 1. SupplyManagement:
• Own the process of matching staffing (supply) to appointment projections (demand) within 120% accuracy.
• Provide OS with clear directives for hiring and scheduling Belle Technicians (BTs) to meet market demand effectively.
• Ensure effective staff utilization by minimizing labor costs per appointment. 
• Assess the necessity for a float BT to support time-off coverage and address low member density in certain geographies.
• Continuously monitor drive times; strategizing ways to optimize drive times through the use of technology
• 3. Budget Ownership:
• Manage the regional budget, ensuring financial decisions align with company objectives.
• In addition to labor costs/appt, manage equipment and mileage reimbursement costs for the entire region. 
• 4
• 5. Reporting and Metrics:
• Report on weekly regional metrics, including financial spend, staffing supply, and other relevant key performance indicators.
• Utilize data to make informed decisions and continuously improve operational efficiency.
• 6. Collaboration with People Operations:
• Work closely with the People Operations department to deploy effective recruitment and onboarding strategies. 

Qualifications:

• Proven experience in a remote managerial role, preferably in healthcare or service-related industry.
• Strong analytical and problem-solving skills; preferably in Google applications.
• Excellent communication and interpersonal abilities.
• Financial acumen and budget management experience.
• Familiarity with supply and demand principles in staffing.