Veterinary Customer Service Representative / Receptionist (Full -time or Part-time overnight shifts 7pm-7am Sat, Sun, Mon.

Part-time day shift 7am to 7pm Sunday and one flexible weekday)

Quality medicine starts with happy team members.

We Love Pets and People. Bellevue Veterinary Emergency and Specialty Hospital was established with one goal in mind : to be there for pets and their people.

We know emergency visits aren't planned, and navigating specialty care can be overwhelming. We are looking for dedicated team members to join our growing team and help us implement people-centric processes to create an environment where pets receive world class care and pet parents receive clarity and compassion at every step in the process.

At Bellevue Veterinary Emergency & Specialty, we work hard to deliver unparalleled care, experiences for our patients and clients.

Providing fulfilling careers and enabling healthy work-life harmony aren't talking points for us, they're part of who we are.

We listen to our staff to understand what matters most, and work to ensure everyone has the support they need to thrive.

We believe learning is a life-long commitment. Building our team, we require leaders who take the initiative to grow and we help them do just that.

We're on your side, providing resources and support to help you fulfill your goals.

As Customer Service Representative (CSR) you will actively recruit new clients and promote hospital services. You will be scheduling client visits and driving the flow of clients and pets through the hospital to aid the productivity of the veterinary medical team.

You will provide exceptional and compassionate communication with our clients to help coordinate effective patient care and influence pet parents to return and refer their friends and families.

What You'll Do :

• Foster a culture built on our values : Respect, Learning, Do the Right Thing, WOW Service, and Fun.
• Maintain knowledge of the services the hospital provides and utilizes the information to promote the hospital's services and products to existing and prospective customers.
• Welcome clients and pets, ensuring that they are comfortable in the hospital.
• Assist incoming clients. Document and enter the pet's history, requested services, and other pertinent information within the practice management software.
• Direct the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Answer basic questions from clients on the phone and in person, act as an initial triage to determine patient's service needs.

Refer the patient to the appropriate veterinary team member as needed.

• Schedule client appointments and follow-up exams. Work with veterinarian(s) and medical support team as needed to ensure optimal scheduling.
• Assist outgoing clients by providing all necessary instructions, information, and invoices.
• Dispense prescription items per the veterinarian's instructions and sells retail products.
• Responsible for cash management including accepting payments for products and services provided. Perform daily reconciliation of the cash drawer.
• Respond to customer complaints in a professional, courteous manner and act satisfactorily to resolve the problem.
• Support a practice environment that promotes collaboration and teamwork to ensure the delivery of quality, compassionate, effective, and efficient health care to pets.
• Comply with all practice policies, quality assurance guidelines, and minimum standards of care.
• Perform other duties and projects as requested.

Knowledge Skills and Abilities :

• Ability to provide effective customer service principles.
• Basic knowledge of medical terminology.
• Basic proficiency with a variety of computer programs including Microsoft Office Suite.
• Basic written, verbal, and active listening communication skills.
• Strong customer relations and interpersonal skills.
• Exercises tact and diplomacy in dealing with sensitive issues and situations.
• Prioritize work and handle a variety of tasks simultaneously, with frequent interruptions.
• Strong organizational and time management skills.
• Effectively and quickly responds to requests in a proactive manner.
• Strong attention to detail and high level of accuracy.

Education :

High School Diploma or GED required

Experience :

1 years experience in veterinary, healthcare, or retail sales / customer service required

Working Conditions / Physical Demands :

While performing the duties of this job, the team member is regularly required to talk and hear. The team member must frequently use a computer for long periods of time.

Specific vision abilities are required to do this job including close vision. This position requires walking and / or standing for long periods of time, bending, reaching, grasping, and repetitive motions.

May be exposed to disinfectant / sanitation chemicals, pets dander, and excretions. This position is exposed to low to moderate noise levels.

Must be able to lift up to 30 lbs. unassisted, 50 lbs. with assistance. Must be able to work flexible hours including evenings and weekends.

Benefits :

• 401(k) retirement plan with company matching
• Employee assistance program offering complimentary family, financial, substance abuse, and mental health counseling
• Complimentary uniform
• Generous employee pet healthcare discounts
• Opportunities for participating in international philanthropic projects through Lakefield's partnership with World Vets

Schedule :

• FT or PT overnight shifts 7 pm to 7 am Sat, Sun, and Mon (Regular hourly wage plus $1.50 overnight shift differential)
• PT day shift 7am to 7pm Sundays and one flexible weekday.

Please contact Nikki.Kincl @BellevueERSP.com with questions or to submit your resume.

• Have you worked with animals before or have animal care experience? If no, please explain why you wish to work in this field.

Last updated : 2024-06-17