1 Store Office Administrator Job in Lynnwood, WA
Ben Bridge Jeweler is Hiring a Store Office Administrator Near Lynnwood, WA
Ben Bridge Jeweler's store in Alderwood Mall is looking for a Office Administrator to join our team.
Job Summary:
Store Office Administrator is responsible for overseeing administrative and store operations to support both the General Manager and sales staff, meeting both store and corporate requirements.
Primary Duties and Responsibilities :
- Daily receive and ship merchandise, check-in and process all customer inbound jobs, track Rolex job status for in-store and factory repairs.
- Intakes watch and jewelry repairs. Creates service estimates and service invoices for all repair jobs processed through store.
- Communicates with customers to provide all pending job estimates for repairs, Rolex repair job status, service confirmations, and service delays.
- Provides status on pending or in-process jobs for sales associates, watchmaker/watch tech, and store managers. Communicate with store associates regarding service delays.
- Maintains a working knowledge of the organization, job flow, and job turnaround expectations.
- Prepares invoice reconciliations for services, spare parts, and tooling.
- Reconciles transfers and blow backs.
- Delivers customer repairs and collects payment. Follows up with customer to ensure they are satisfied with the service within 10 days.
- Inspects and cleans customers' jewelry.
- Assists with maintaining accurate inventory of all merchandise and ensuring merchandise security.
- Answers incoming inquiries in the shared store Inbox ensuring all communications to corporate departments provide needed information and resolve issues.
- Coordinates all meeting planning with internal and external contacts for store trainings, vendor visits and store events.
- May hold additional responsibility as a Key-holder responsible for physically opening and closing the store. Directs business opening and closing procedures. Responds to alarm calls and is available for after-hours maintenance.
- May assist in administrative tasks as assigned by manager.
- Performs basic housekeeping, such as vacuuming carpet, cleaning display surfaces, cleaning merchandise, and washing windows.
- Other duties as assigned.
- High School diploma or equivalent education
- Minimum 5 years of experience in customer service
- 1 - 2 years or working in a retail environment; fine jewelry or luxury experience is desired
- GIA certifications or equivalent are a plus.
- Operate point of sale (POS) system to take payment or obtain credit authorization.
- Ability to functions autonomously and work independently on a variety of complex and diversified assignments and special projects.
- Excellent written, verbal and interpersonal communications skills
- Proficiency in Microsoft Office (Outlook, Word, Excel, )
- Strong attention to detail and high integrity
- Self-starter with the ability to work independently and as an active team player.
- Flexible, adaptable, and comfortable with difficult conversations
- Strong time management, organizational skills, mindfulness, follow through and ability to prioritize.
- Flexibility with work schedule including evenings, weekends and holidays
Fluctuations in the job market may necessitate adjustments to pay ranges. Final pay determinations will depend on various factors, including, but not limited to experience levels, knowledge, skills, and abilities.
The full-time schedule is designed to provide flex staffing during key events and peak selling times.As a full-time associate, you will be eligible for health and welfare benefits in addition to an annual bonus. Other benefits include employee merchandise discounts, paid training and paid time off, such as:vacation, holidays, bereavement and jury duty.In addition to our medical, dental and vision insurance, Ben Bridge Jeweler also offers a 401(k) plan with a company match.
Ben Bridge Jeweler is proud to be an Equal Employment Opportunity and Affirmative Action employer.We do not discriminate based upon race, religion, color, national origin, gender identity, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by applicable law.
Job Summary
Full Time
$92k-119k (estimate)
06/27/2024
07/14/2024
benbridge.com
TUCSON, AZ
500 - 1,000
1912
WENDY LANGHURST
$50M - $200M
Retail
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About Ben Bridge Jeweler
With over 100 years of experience, Ben Bridge has a unique history and heritage that no other jeweler can claim. But our heritage isnt just a nice story to tell. Its what makes us credible. Because it provides us with a foundation of knowledge that sets us apart from the rest. Our buyers only purchase exceptional metals and gemstones, ethically sourced from their countries of origin. We only work with the most accomplished artisans to create our exclusive collections. At Ben Bridge, we believe the quality of our inventory deserves a workforce to match. This is why we employ more certified gemo...logists than any other jeweler in the world, why we have over 40 certified watchmakers to care for our customers timepieces, and why we have cultivated a culture of learning throughout every departmentto provide a level of service unparalleled within our industry. Ben Bridge Jeweler was founded in 1912 by Samuel Silverman, a fine guild watchmaker in downtown Seattle who later sold the business to son-in-law Ben Bridge. Ben Bridge managed the operations for 25 years before turning over the business to sons Herb and Bob. Today, the company is a subsidiary of Berkshire Hathaway and is managed by the Bridge family including President/Co-CEO Ed Bridge and Co-CEO/General Counsel Jon Bridge. We have over 90 retail stores including 30 PANDORA concept stores across 11 states as well as in Canada.
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