Job Description

The primary role of the Applications Analyst/Programmer is to support the Windows 10, Office, and application automation along with other client/server application infrastructures.

Responsibilities include:

• Configuring, implementing, testing, and supporting desktop applications and operating systems (Including but not limited to the Microsoft Office Suite, Litera Compare & Metadact, Forte Template, iManage Work 10, DocXtool, Best Authority, iManage DeskSite, and Windows 10 OS).
• Planning and upgrading Client & Server applications (Including but not limited to OCR servers, iManage, eRecords, Litera Metadact and Compare).
• Deploying security updates and software patches for various applications.
• Troubleshooting and solving third-level support calls escalated from Support Center.
• Making recommendations for various application settings along with presenting innovative solutions for existing business challenges.
• Working with various IS departments and vendors to remediate the desktop applications and third-party issues.
• Working with software vendors to test and evaluate new products.
• Building Test Automation Scripts using Ranorex is a plus.

QUALIFICATIONS

• Strong communication skills to communicate between legal/administrative staff and the IS team, including the ability to present a thorough analysis of issues, project planning, and providing regular updates.
• Well-versed in legal applications. Administrative experience on various iManage clients, Forte Template package, and Litera Metadact.
• Advanced level of MS Word and extensive knowledge of the Microsoft Office Suite (version 2019).
• Experience using/developing VBA macros and applications.
• Knowledge of PowerShell and scripting languages.
• Experience in supporting Office 365 is a plus.
• Strong knowledge of the Windows Operating System (including Windows 10, Windows Server 2012 R2 – 2022), including the development of an OS image.
• Experience supporting Client & Server-based applications. Must be able to diagnose problems via system and application logs.
• iOS and macOS knowledge is a plus.
• Knowledge of Microsoft SQL.
• Knowledge of general Document Management System principles, law firm records, and security policies, and packaging and deployment of applications, including Citrix and VMWare.

EXPERIENCE

• A Bachelor’s Degree is preferred.
• A minimum of two (2) years’ experience supporting law firm applications.
• Prior experience in project management is a must.

Primary Location: Washington D.C.

Schedule: Full-time

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