2 Guest Relations/Reservations Manager Jobs in Santa Rosa, FL
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Guest Relations/Reservations Manager
$41k-64k (estimate)
Full Time
3 Weeks Ago
BENCHMARK MANAGEMENT is Hiring a Guest Relations/Reservations Manager Near Santa Rosa, FL
DescriptionPosition Overview:Benchmark Management is seeking a dynamic and customer-focused individual to join our team as a Guest Relations Manager. The Guest Relations Manager will play a pivotal role in ensuring that our guests have unforgettable experiences during their stays, driving customer satisfaction and loyalty.
Key ResponsibilitiesGuest Experience Management: Oversee all aspects of the guest experience, from pre-arrival communication to post-departure follow-up. Ensure that guests receive prompt and courteous assistance throughout their stay.
Reservation Coordination: Coordinate reservations, including booking confirmations, guest check-ins, and check-outs. Work closely with the reservations team to optimize occupancy and revenue.
Issue Resolution: Address guest concerns and complaints in a timely and professional manner, striving to achieve swift resolution and guest satisfaction.
Team Leadership: Lead and motivate a team of guest services associates, providing coaching, training, and support to ensure exceptional service delivery.
Relationship Management: Build and maintain strong relationships with guests, property owners, vendors, and other stakeholders. Act as a brand ambassador for Benchmark Management at all times.
RequirementsQualifications:
Key ResponsibilitiesGuest Experience Management: Oversee all aspects of the guest experience, from pre-arrival communication to post-departure follow-up. Ensure that guests receive prompt and courteous assistance throughout their stay.
Reservation Coordination: Coordinate reservations, including booking confirmations, guest check-ins, and check-outs. Work closely with the reservations team to optimize occupancy and revenue.
Issue Resolution: Address guest concerns and complaints in a timely and professional manner, striving to achieve swift resolution and guest satisfaction.
Team Leadership: Lead and motivate a team of guest services associates, providing coaching, training, and support to ensure exceptional service delivery.
Relationship Management: Build and maintain strong relationships with guests, property owners, vendors, and other stakeholders. Act as a brand ambassador for Benchmark Management at all times.
RequirementsQualifications:
- Proven experience in guest relations, customer service, or hospitality management
- Excellent communication and interpersonal skills
- Strong leadership abilities with a track record of team building and development
- Exceptional problem-solving skills and the ability to thrive in a fast-paced environment
- Familiarity with vacation rental management software (e.g., Airbnb, VRBO, HomeAway)
- Competitive salary commensurate with experience
- Health, dental, and vision insurance
- Paid time off and holiday pay
- Opportunities for professional development and advancement within the company
Job Summary
JOB TYPE
Full Time
SALARY
$41k-64k (estimate)
POST DATE
05/31/2024
EXPIRATION DATE
07/16/2024
WEBSITE
benchmarkgrp.com
HEADQUARTERS
SUWANEE, GA
SIZE
100 - 200
FOUNDED
1983
TYPE
Private
CEO
MARSHALL C DOWNEY JR
REVENUE
$50M - $200M
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