Description

Position at Benihana

Position Summary :

The receptionist greets and welcomes visitors. Receives callers at establishment, determines nature of business, and routes calls appropriately.

Essential Functions and Responsibilities :

• Greet and welcome guests with a positive, helpful attitude
• Answer, screen and forward incoming phone calls in a professional manner
• Manage voicemail messages on a daily basis and routes to key personnel
• Assist the Marketing department with the Chef’s Table program
• Maintain office security by following safety procedures and controlling access via the reception desk monitor logbook, issue visitor badges,
• Prepare meeting and training rooms for weekly meeting and / or ad-hoc company function / events
• Assisting with a variety of administrative tasks including copying, filling, faxing and assisting with ad-hoc administrative duties.
• Orders and maintains packaging supplies, kitchen supplies, and general office supplies and keep inventory of stock.
• Maintain and stock coffee machine
• Maintain reception area and all common areas in a clean, tidy and presentable manner at all times.
• Receive deliveries, sort and distribute incoming mail.
• Prepare FedEx packages / labels
• Update licenses in license HQ portal
• Assist in general office administration.
• Cater lunch for meetings / birthdays
• Stock snacks and refreshments in the conference room
• Contact government entities for license information
• Keep scanned copy of license / permits for restaurant files
• Send original copy of license / permits to restaurant
• Accounts receivable / accounts payable
• Manage department credit card account (Uploading receipts and charging the correct cost center)
• Create expense reports for the department as needed
• Assist with department projects as needed
• Assists with other related clerical duties.

Skills / Knowledge :

• Must be able to multi task.
• Excellent verbal and written communication skills.
• Excellent organizational skills.
• Ability to be resourceful and proactive when issues arise.
• Comfortable multi-tasking and prioritizing tasks without guidance.
• Proficient in Microsoft Office including Outlook, Excel, and Word.
• Knowledge of office methods, practices, and procedures.
• Ability to perform routine clerical work and other projects assigned and complete these projects within given timelines.
• Must maintain a professional appearance to represent the organization’s image.

Education / Experience :

• High School Diploma
• Minimum 1-2 years receptionist experience.

Competencies :

To perform the job successfully, an individual should demonstrate the following competencies :

Business Acumen - Employs analytical, critical thinking, and problem solving skills; plans and efficiently organizes work, appropriately seeks, manages, integrates and interprets data.

Able to prioritize work and make sound decisions using available data. Exercises good judgment and is committed to excellence and operational integrity.

Collaboration & Customer Relationships - Understands the value of diverse talents and perspectives and encourages diversity of thought and ideas.

Is always professional when dealing with internal and external customers. Works through differences and finds a productive common ground with others to achieve mutually beneficial results.

Has a strong sense of customer service.

Functional Expertise - Achieves success through a comprehensive knowledge of industry and business as it relates to position.

Applies creative solutions resulting in internal and external customer satisfaction. Demonstrates initiative and is accountable for own actions and decisions.

Communication Skills - Has good verbal and written skills; is effective when communicating with peers and superiors as well as with customers and others outside the company.

Expresses opinions and ideas concisely. Encourages two-way communication.

Supervisory Responsibilities :

None

Work Environment :

General office environment. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.

Work is generally performed within an office environment, with standard office equipment available. The noise level in the work environment is usually moderate.

Travel Requirements :

None

Physical Requirements :

Work is generally sedentary in nature, exerting up to 25 pounds of force occasionally to lift, carry, push, pull, or otherwise move objects.

Walking and standing may be required, up to 15% of the time.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Last updated : 2024-06-21