5 Customer Service Coordinator I (Hybrid) Jobs in Alpharetta, GA
Benson Integrated Marketing Solutions is Hiring a Customer Service Coordinator I (Hybrid) Near Alpharetta, GA
At Benson, we care about our team members' growth and career opportunities! We strive to promote from within and have a Learning and Development Department to further assist with our team members' growth. At Benson, we promote a creative mindset by collaborating with other team members while also helping you attain your goals.
Most of our team members work in a hybrid work style because they love working at home but also love coming to the office. Benson’s corporate office provides several unique spaces such as our meeting rooms, two break rooms, indoor courtyard, and serenity room. Our goal is to create a fun and energetic environment for all team members.
WHAT WE CAN OFFER YOU:
- Opportunities for growth and career development
- Competitive salary with bonus structure
- Generous PTO package PLUS a paid holiday break from Christmas Eve to after New Year’s Day
- On-Site Fitness Facility
- Work-From-Home Opportunities
- 401(k) with company match
- Employee Assistance Program (EAP)
- Volunteer program to earn up to 16 hours of additional PTO
- Health, Dental, and Vision
- Voluntary Life, Short-term Disability, Long-term Disability, Health Saving Accounts (HSA), Flexible Spending Accounts (FSA), Pet Insurance, Hospital Indemnity, Accident & Critical Illness Plans
About Benson
Benson is a national leading Centralized Marketing Platform providing various marketing products and services within the multi-family industry. Our corporate office is located in Alpharetta, GA within a modern-style 110,000 square foot facility.
What Makes Us Different?
The Benson Integrated Marketing System is delivered to property operators and marketing executives through four proprietary components:
- Online Smart Stores
- Multi-Channel Marketing
- Dedicated Customer Experience Teams
- Analytics
- Promotional Products
- Customized Apparel
- Print Services
- Signage including Permanent and Temporary Structures
- Creative Design Services
________________________________________________________
RESPONSIBILITIES:
- Answering in-bound calls and providing order status, return assistance, online store navigation assistance, or routing to appropriate team member.
- Monitors and assists with online chat inquiries.
- Assisting clients via email and phone with online store password information and resets.
- Assists and processes online orders as needed.
- Placing and proofing exact reprint orders, jobs which are exact duplicates of previous orders to be sent to client.
- Processes basic, clearly defined, property level orders as assigned.
- Monitors apparel returns reported by the apparel department, process returns and submit to accounting for credit.
- Maintaining knowledge about company products and services to best help customers and make recommendation when needed.
- Utilize the internal store processing system to request updates to client records and log in credentials. This includes new user credentials, adding client properties, property dispositions, and change of client information)
- Request and approve client online store product uploads and modifications via the internal store.
- Administratively assists with labor law orders and verifying accurate property renewals.
- Update online orders with revised shipping address, billing address, or contact name as instructed by the client on smart store orders.
- Performs other duties as assigned.
- Exceptional customer service orientation.
- Ability to analyze situations, determine what needs to be done and apply problem solving skills.
- Excellent understanding of operational technologies and project management systems, knowledge of PACE/EFI or other print management systems a plus.
- Ability to thrive in a fast-paced environment while maintaining accuracy and good attitude.
- Proficient with Microsoft Office Suite, especially with Excel spreadsheet development and management.
- Attention to details and deadlines ensuring effective task management.
- Capable of working independently and quickly grasping business processes and procedures.
- Able to meet company’s high quality control standards and be accountable for performance.
- Bachelor's Degree in Business Administration, Business Management, or Marketing.
- Equivalent experience considered.
- 0-2 years customer service experience or sales support
- Working at a computer and sitting for long periods of time. (sitting, talking, hearing).
Job Summary
Full Time
Business Services
$43k-56k (estimate)
04/11/2023
08/29/2024
yourbenson.com
ALPHARETTA, GA
50 - 100
1992
Private
MICHAEL BRIAN BENSON
$10M - $50M
Business Services
Related Companies
The job skills required for Customer Service Coordinator I (Hybrid) include Customer Service, Problem Solving, Products and Services, Billing, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Coordinator I (Hybrid). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Coordinator I (Hybrid). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Coordinator I (Hybrid) positions, which can be used as a reference in future career path planning. As a Customer Service Coordinator I (Hybrid), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Coordinator I (Hybrid). You can explore the career advancement for a Customer Service Coordinator I (Hybrid) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Coordinator job description and responsibilities
Effectively able to develop work schedules for customer service staff members and overseeing their activities to ensure that service standards are met properly.
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Deliver excellent customer service and lead by example.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Coordinator jobs
A passionate customer service advocate with strong critical thinking skills.
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CS coordinator may also provide the clients with product and service knowledge.
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The Customer Service Coordinator must be able to perform all the essential functions of the position satisfactorily.
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The Service Coordinator must be detail oriented with an eye toward efficiency and accuracy.
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Step 3: View the best colleges and universities for Customer Service Coordinator.
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