About us

Bequet Confections is a gourmet caramel manufacturer in Bozeman, Montana. Our goal is to to create unforgettable moments of delight for our customers, becoming a cherished part of their sweetest memories.

We offer company paid medical, dental, vision, and life insurance. Paid time off begins accruing immediately. Our 401k plan matches 4% for 401k eligible employees.

Our work environment includes:

• Modern office setting
• Casual work attire
• Relaxed atmosphere
• On-the-job training
• Flexible working hours
• Safe work environment

During initial training, hours will be 9 a.m. to 4 p.m. After training, hours will be 1 p.m. to 8 p.m.

*Job Summary*

We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our customers. This role requires strong communication skills and the ability to assist customers with their inquiries and concerns.

*Duties*

- Respond to customer inquiries via phone, email, and in-person

- Provide information about products and services

- Assist customers with orders, returns, and exchanges

- Resolve customer complaints in a professional manner

- Identify opportunities to consistently improve the customer experience

- Maintain accurate records of customer interactions and transactions

- Collaborate with other team members to ensure customer satisfaction

*Requirements*

- Experience in customer service or a related field

- Proficiency in Microsoft Office and other computerized systems

- Excellent communication skills

- Ability to multitask and prioritize tasks effectively

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Expected hours: 30 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift

Experience:

• Microsoft Office: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: In person