94 Technical Support Engineer (Dallas, TX) Jobs in Dallas, TX
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Berkadia is Hiring a Technical Support Engineer (Dallas, TX) Near Dallas, TX
Innovation meets excellence at Berkadia, where we give you the space you need to create and allow your ideas to flourish. We are leading the evolution of CRE, and can't do that without innovators who are driven by curiosity and are willing to challenge the status quo as they chart their career path – and Berkadia's future. Be Part of Building the Next. Be Berkadia.We Innovate to shape the future of CRE, so in this role you will:
- Address the growing demand for support via various channels (voice, case management, e-mail, etc.) in a 24/7 model.
- Work as part of a cross regional team to support the 24x7x365 requirements of Berkadia’s user community.
- Drive to improve customer experience and increase customer satisfaction by reducing resolution time and increasing quality of responses.
- Oversee and coordinate customer experience sessions, acting on issues raised and finding creative solutions to solving daily challenges in the workplace using technology.
- Analyze ticket data to determine areas to streamline processes through automation and process optimization.
- Maintain support and operations standards, by adhering to standard operating procedures and an escalation process to quickly address and resolve end user requests.
- Responsible for office technology, including but not limited to local user support, conference room and printer support.
- In depth experience with maintaining and implementing workplace technologies, including installation, configuration, and maintenance of hardware, software, and operating systems of physical and virtual endpoints in support of business requirements.
- Develop and ensure deployment documentations such as user and technical manuals, and process documentation.
- Identify deficiencies of both technical issues and business processes, elevates risk to team lead and/or reporting management, and propose innovative solutions.
- Maintain endpoint images and profiles to meet company requirements and standards.
- Work with internal customers to determine their equipment and software needs.
- Perform system software and hardware upgrades and changes, including planning, scheduling, testing, and coordination.
- Other duties as assigned.
- Proven ability to work in an organized manner while working on various tasks.
- Proficient in O365
- Experience working with cross regional teams.
- Experience working on a team to support a 24/7/365 requirements.
- Experience in supporting hardware and software for Windows and MAC
- Experience with Windows and MAC upgrades
- Experience with Apple, Android and Windows Mobile devices
- Strong knowledge of Azure Active Directory, MFA and SSO
- Ability to analyze business requirements and SLAs.
- Experience with FreshService ticketing system.
- Ability to manage and prioritize the work.
- Excellent interpersonal, verbal, and written communication skills as well as strong logical, analytical, problem-solving skills and reporting skills.
- Leadership to drive for change and continuous improvement.
- Strong analytical, prioritizing, interpersonal, problem-solving, project management (from conception to completion), & planning skills.
- Monthly paid volunteer hours and donation matching to benefit our communities
- Employee Resource Groups that help you grow with us
- Fertility and family planning services
- Up to 12-weeks of fully paid parental leave
- Mental health care, including free counseling sessions:
- We'll help fund your learning journey with generous tuition reimbursement
- Pet insurance discounts
- And more!
In keeping with our commitment, Berkadia takes the necessary steps to provide a workplace free from harassment and discrimination, as well as access and reasonable accommodations for individuals with disabilities. If you require reasonable accommodation to take part in the interview process, please contact talentacquisition@berkadia.com.
You have rights under Federal and State employment laws. No question in this Application is intended to elicit information in violation of any such law, nor will any information obtained in response to any question be used in violation of any such law. If you apply for this role, you are acknowledging Berkadia's Application Policy and Berkadia's Privacy Policy. Please click the following links for more information about: EEOC, Employee Rights under the FMLA, EPPA.
Job Summary
Full Time
Lending & Credit
$82k-102k (estimate)
06/06/2024
07/04/2024
berkadia.com
AMBLER, PA
1,000 - 3,000
2009
Private
JUSTIN WHEELER
$200M - $500M
Lending & Credit
Related Companies
About Berkadia
Berkadia is a Pennsylvania-based holding company that provides services including mortgage banking and investment for the commercial real estate industry.
The job skills required for Technical Support Engineer (Dallas, TX) include Problem Solving, Installation, Operating System, Written Communication, Active Directory, Planning, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Engineer (Dallas, TX). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Engineer (Dallas, TX). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Engineer (Dallas, TX) positions, which can be used as a reference in future career path planning. As a Technical Support Engineer (Dallas, TX), it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Engineer (Dallas, TX). You can explore the career advancement for a Technical Support Engineer (Dallas, TX) below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Engineer, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Engineer for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Engineer job description and responsibilities
Responsible for providing technical support to clients in person and remotely.
02/27/2022: Tallahassee, FL
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
01/25/2022: Paramus, NJ
Technical support engineers need to rise above, and not respond with anger or frustration.
03/24/2022: Grand Forks, ND
Technical support specialists provide assistance to customers experiencing technical, software and hardware problems.
02/19/2022: Huntington, NY
They ensure that all technical aspects are functioning optimally.
03/02/2022: Champaign, IL
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Engineer jobs
Taking ownership of customer issues reported and seeing problems through to resolution
04/11/2022: Chillicothe, OH
Patience, friendliness, and clear, non-technical communication are necessary to ensure customers don’t feel frustrated or talked down to.
03/29/2022: Orange, CA
A Technical Support Engineer provides customer service for computer hardware and software.
03/30/2022: Grand Forks, ND
Technical support engineers require a variety of hard skills and soft skills.
04/10/2022: Killeen, TX
A Technical Support Engineer duties and responsibilities may revolve around maximizing computer system capabilities and making recommendations.
01/31/2022: Lawrence, MA
Step 3: View the best colleges and universities for Technical Support Engineer.
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