Job Summary and Essential Functions

ESSENTIAL JOB FUNCTIONS :

• Arrive at work promptly to open clinic reception every morning and greet clients and patients.
• Check Fosters / Volunteers in and out, ensuring that all necessary paperwork is completed and given to them.
• Collect fees from customers.
• Assists answering customer service requests and FOIA requests.
• Maintain accurate medical and adoption records.
• Ensure that daily account receivables are recorded properly and daily cash report is delivered to designated recipients.
• Actively promote spay and neuter, and educate clients on responsible animal ownership.
• Actively support associate staff and volunteers, and promote the development of skills related to the advancement of our goals and mission.
• Represent the Animal Shelter in a professional and courteous manner at all times.
• Answer telephone, voicemail and email correspondence ideally within 4 hours, but with no more than a 24-hour turnaround time.
• Provide quality service to clients, volunteers, and staff recognizing their individual contributions to the success of our organization.
• Participate on committees and special projects as assigned.
• Prepare files and other items for records retention in a timely manner.
• Provides administrative support for the department which requires an understanding of complex processes, data, and / or operations of the department.
• Performs administrative duties including basic typing, scanning, creating files, filing, answering telephones, taking messages, copying, computer operation, data entry and review.
• Updates supervisor of critical issues / events.
• Keep the front lobby clean.
• Performs other duties as assigned.

Minimum Requirements to Perform Work

• High School diploma or equivalent;
• One (1) year of related administrative experience;

Special Requirements :

• Must have and maintain a valid driver’s license for South Carolina with safe driving record.
• Data Entry / Basic Skills score of 68 is required for this position;
• Word score of 40 and Excel score of 35 required for this position;
• Departmental testing may be administered during interview;
• A criminal background check will be completed on selected applicant if a current one (less than 3 years old) is not on file;

Knowledge, Skills and Abilities :

• Knowledge of personal computers, including Word and Excel.
• Skill in clerical tasks including filing, customer service, math, data entry and correct grammar usage.
• Skill in the use of general office equipment.
• Ability to accept payments.
• Ability to manage inventory and property.
• Skill in being self-guided individual requiring minimal supervision.
• Ability to display comfort in working with all animals.
• Ability to be flexible with schedule changes and short notice overtime requests.
• Ability to be part of an entrepreneurial team that is goal-oriented, collegial and innovative.
• Ability to be a collaborative team player experienced in working with multiple departments and co-workers.
• Ability to deal with the public to include handling potential difficult customers and volatile situations.
• Ability to multi-task, handle stressful situations and meet deadlines.

Physical Demands

This position requires the employee to reach, pull and push with hands and arms; stand; use hands to handle, feel, finger, grasp or operate objects, tools or controls;

sit; climb or balance; stoop, kneel, crouch or crawl; use mental acuity and repetitive motion; and walk, talk and hear. The employee must frequently lift and / or move up to ninety (90) pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Last updated : 2024-06-09