98 Customer Service Specialist Jobs in Wilmington, DE
Berkley is Hiring a Customer Service Specialist Near Wilmington, DE
This position is Mon-Fri, 10:30am - 7:00pm and will be based in our Wilmington, DE office
- Customer Policy Support: deliver a personalized, effortless experience for our customers via phone, email or chat. Handle customer transactions smoothly, accurately and first time final. Be an advocate for the Company during first notice of loss interactions by displaying empathy and ensuring the situation is properly handled.
- Agency Policy Support: act as primary point of contact for agents to get their Berkley One questions resolved. Process individual policy work submitted by the agents via phone, email or chat. Answer policy inquiry questions and assist the agency with handling servicing needs. Assist agents with finishing their quotes and converting them into policies. Combine your sales and system savvy to drive profitable growth for the organization.
- Agent Technical Support and Training: help agents with access, passwords, and myriad other tasks. Remote into their computers to show them how to work in the system in real time. Provide “in the moment” training on the Customer Portal and Customer Mobile App so the agent is empowered to share with customers.
- 1-3 years of customer service experience, preferably in a high-volume customer support environment
- Experience contributing in a high performing customer service center team in a high growth, fast paced environment
- Incredible empathy and understanding of the needs of our insureds and their agents alike; you will be a pro-active and conscientious advocate for Berkley One customers and are passionate about their experience
- Exceptional verbal and written communication skills; your communication style is flexible to the situation; you communicate clearly and with a purpose
- Calm under pressure; you have excellent organizational skills, integrity, and great follow-through on task; you are comfortable challenging norms while working collaboratively with colleagues at all levels of the organization
- You have a strong sense of accountability, fun and adventure
- Natural curiosity; you love learning how things work and you are always looking for innovative improvements
- Proficiency with the technology required
- This position is non-exempt, hourly
Job Summary
Full Time
Wholesale
$54k-70k (estimate)
07/28/2024
09/27/2024
goberkley.com
BENTONVILLE, AR
50 - 100
2012
ERIC BERKLEY
<$5M
Wholesale
Related Companies
About Berkley
Founded in late 2012 with an entrepreneurial family spirit, we have grown into an experienced, exciting and fast-moving company. We have evolved from Eric and Jeff strategizing and calling potential customers in a home office, into a strategic advisor helping our customers sell more product online and in store. Our teams deep knowledge of Amazon and Retail allow us to provide strategic and scalable solutions to help your business succeed. We also design and manufacture packaging and run our own warehouse logistics operations with a national footprint. We have fun bringing your brand into the h...ands of consumers. We have the experience and expertise; we know how to successfully navigate the e-Commerce and Retail eco-systems.
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The job skills required for Customer Service Specialist include Customer Service, Products and Services, Written Communication, Customer Support, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
02/03/2022: New Britain, CT
Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.
01/27/2022: Lowell, MA
Customer agents talk to customers on behalf of businesses and companies.
01/30/2022: Rockford, IL
They help customers with their queries and complaints.
02/04/2022: South Bend, IN
A certified customer service specialist has a customer service job that entails speaking with customers regarding their orders or possible complaints.
01/31/2022: Rapid City, SD
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
02/10/2022: Toledo, OH
Communicate as efficiently as possible.
01/12/2022: Gary, IN
Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.
02/13/2022: Galveston, TX
Position requires thorough knowledge of product lines and the ability to exceed customer expectations.
02/17/2022: Pascagoula, MS
6-12 months of customer service experience and/or training; or equivalent combination of education and experience.
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Step 3: View the best colleges and universities for Customer Service Specialist.
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