Job Type: Direct Hire, Full-Time

Location: Des Plaines, IL (100% onsite role)

Compensation: $60,000-$75,000 (base salary range) 10% Bonus

Company Description:

Our leading Wholesale Building Materials client believes that by helping maintain their customer’s filtration systems, they help them protect their most valuable assets: their people, their equipment, and their products. Their filter change-out services provide optimal air quality and return precious time back to their customers that allows them to focus on other important tasks within their facilities. Our client is is a leading Master Distributor of filtration-related products, catering to diverse industries. They change over 2200 filters daily at more than 4000 accounts, serving large and small industrial facilities, commercial establishments, contractors, chain accounts, hospitals, and public buildings.

Position Overview:

The Senior Account Manager position is based in our client's Des Plaines, IL headquarters and is the primary contact for all existing customers in their various markets (IL, IN, MN and MO). This role will work closely with Territory Sales Managers (outside sales) and other Account Managers to maximize customer growth through strategic and personal customer experiences. Account Managers are the “heartbeat” of the company, handling 200 plus customer relationships and up to $5.5M in revenue. The Senior Account Manager will be responsible for driving customer orders, upselling, and working with Outside Sales to achieve the territory yearly and quarterly goals.

Responsibilities:

· Manage Key Accounts with annual revenue exceeding $20k.

· Engage daily with customers via emails and phone calls, maintaining CRM system updates.

· Prepare and follow up on quotes, expedite orders, and fulfill customer requirements.

· Collaborate in meetings with the Territory Sales Team, leading tactical and strategy sessions.

· Develop and implement Strategic Account Analysis Plans, conducting monthly customer business reviews.

· Coordinate with Service Technicians and service teams to address issues and ensure timely job completion.

· Self-manage through KPIs, reporting weekly on territory metrics.

· Secure purchase orders and assist with will call orders to ensure future revenue.

· Mentor other Account Managers, supporting training and strategy collaboration.

· Grow customer revenue through consistent follow-ups, building relationships, and quick responses.

· Support outside sales in customer acquisition, managing the sales funnel, and ensuring 20 customer interactions per week.

· Stay updated on products to provide solutions and identify upsell opportunities.

· Generate onsite opportunities for Sales and Account Managers.

Qualifications:

· 2 or 4-year college degree OR relevant Sales experience.

· Strong knowledge of customer service and sales principles.

· 1-2 years in Customer Service Relationship Management and/or dispatch.

· Experience with CRM systems (NetSuite, Salesforce, Oracle, Dynamics, etc.).

· Intermediate proficiency in Microsoft Word, Excel, and PowerPoint.

· Superior communication skills.

· Initiative, stress tolerance, and a strong will to succeed.

· Ability to thrive in a fast-paced environment.

· Excellent multitasking and organizational skills.