Introducing ourselvesarvato – the spirit of solutions!

We at arvato provide a comprehensive range of services and solutions to our business partners in the consumer electronics, hightech, telecommunication, networking and industrial sectors. With more than five decades of experience and our global footprint we create value for our customers and ensure that they are well equipped for the challenges of their markets. arvato is a part of arvato AG/ Bertelsmann, an internationally networked outsourcing provider.

More than 65,000 employees design and implement solutions for all kinds of business processes across integrated service chains for business customers from around the world. Its portfolio includes all services related to the creation and distribution of printed materials and digital storage media, as well as data management, customer care, CRM services, supply-chain management, digital distribution, financial services, professional and custom IT services, and the direct-to-customer distribution of educational media. arvato is a wholly-owned subsidiary of Bertelsmann SE & Co. KGaA.

Job dutiesAs Customer Service Representative, you will be providing high quality technical customer assistance to our Client’s customers. You will be a high performer with a propensity for technology, operations and products.

The purpose of this role is to support one of our reputable clients’ product which lists businesses on an internet search engine and maps in the US region.
If you are looking for a great job and a great company, stop here – arvato digital services llc. is the place to grow your career!

Duties and Responsibilities:

•Support will be provided by the phone and email channel, it is envisaged the role will develop to incorporate chat support.
•Process customer requests for business listings on internet search engine and maps.
•Verify and investigate business listings on our client’s search engine.
•Help customers work systematically through technical problems and understand the featues and benefits of the product which will help improve their business.
•Taking ownership of on-going customer issues from start to successful completion with an emphasis on excellent customer satisfaction and attention to detail.
•Source customer information, create accounts and verify all information is valid.
•Ability to manage customer information with a high level of attention to detail.
•Manage a high volume of “customer cases” to resolution.
•Ability to manage customer queries through a number of forums, Email, Chat and Phone.
•Comfortable in making outbound calls to customers.

Job requirements•Must have open availability (hours of operation are from 9:00am until 9:00pm, Monday through Friday).
•Local market knowledge.
•Must have excellent written and verbal communications skills.
•Fluency to native level in the Language Market you are supporting( English).
•Written skill in English is mandatory (English language skills across the board including listening, understanding, writing and speaking).
•Call Center Experience: at least 1 year of customer support experience via phone,email, and chat preferred.
•Target and metric driven. Experience of having worked in an environment where performance is monitored through metrics.
•Experience working with direct consumers, in B2C environment, B2B a plus.
•Third level certification not essential but a plus.
•Strong communication skills with a proactive and positive approach to tasks.
•Strong research and information analysis experience required with a high level of attention to detail.
•Candidates must possess “Follow Through” with the ability to resolve issues from start to finish.
•An effective team player who is able to also work independently.
•Proven ability to deal with problems and solve them effectively.
•Very customer service focused, able to deal with customers in a friendly and polite manner.
•Robust multitasking skills (e.g. able to log calls, log information, and interact with the customer simultaneously).
•Have a strong desire to learn continually and grow professionally.
•Want to be part of an exciting, rapidly changing industry.
•Enjoy tackling tough problems and determining customers’ needs.

Compesation - $12.00
401k with matching up to 6% after one year.
Comprehensive health benefits including dental and vision.
Paid vacation.
Employee Referral Program.
Tuition Reimbursement.
Flexible Spending Account and Health and Dependent Care.

For more information, please visit our Web Site:www.arvato.com

About our company:
Arvato - the spirit of solutions!
We at Arvato provide a comprehensive range of services and solutions to our business partners in the consumer electronics, high-tech, telecommunication, networking and industrial sectors. With more than five decades of experience and our global footprint we create value for our customers and ensure that they are well equipped for the challenges of their markets.
Arvato is a part of Arvato AG/ Bertelsmann, an internationally networked outsourcing provider. More than 65,000 employees design and implement solutions for all kinds of business processes across integrated service chains, for business customers from around the world. Its portfolio includes all services related to the creation and distribution of printed materials and digital storage media, as well as data management, customer care, CRM services, supply-chain management, digital distribution, financial services, professional and custom IT services, and the direct-to-customer distribution of educational media. Arvato is a wholly-owned subsidiary of Bertelsmann SE & Co. KGaA.