Position Title: Volunteer Experience Coordinator, Business Partnerships

Work Location: Hybrid 

Employment/FLSA Status: Full-Time/Exempt 

Reports To: Volunteer Experience Manager | Business Partnerships 

Salary Range: $42,500 - $45,000/yr. 

About Besa

Besa is on a mission to transform the volunteer experience by bringing the community together in meaningful, impactful ways. Besa is an Albanian term that means "to keep the promise," and more than a decade into its work, Besa is keeping its promise to Central Ohio. Since launching in 2012, our agency has rallied 81,000 volunteers, giving 210,000 hours through 13,600 service projects, and it has facilitated $97M in community impact. This mission extends beyond numbers; it's about strengthening the very fabric of our community. By connecting individuals with opportunities to give back, Besa fosters a sense of unity, compassion, and shared responsibility. Through these collective efforts, we address immediate needs, build lasting relationships, and contribute to the overall well-being and resilience of our community.

About the Role

The Volunteer Experience Coordinator is responsible for overseeing a portfolio of business partnerships who are driven to make corporate social responsibility a priority within their organization. In this role you will aid our business partners in growing their civic engagement impact goals and elevating their volunteer experience program. By fostering authentic relationships and driving associate volunteer engagement across the companies we serve, you will connect thousands of business associates to nonprofits doing game-changing work. 

Primary Responsibilities

• Curate new and impactful volunteer experiences, engaging teams and ERG’s in areas important to them. 

• Nurture relationships with business employee resource groups. 

• Provide exceptional customer service, ensuring effective and timely communications to business partner leadership and associates. 

• Schedule and post volunteer experiences on the Besa platform allowing for ease in locating and signing up for opportunities. 

• Lead volunteer experiences when necessary. 

• Procure and transport supplies for experiences when needed. 

• Support business partner strategies to increase associate engagement. 

• Provide recommendations for advancing Besa’s volunteer program based on partnership feedback. 

• Implement creative solutions that grow our impact. 

• Support powerful storytelling by uploading and sharing volunteer experience photos and stories into the Besa database. 

• Review data and program outcomes, ensuring accurate and current volunteer experiences are entered into the Besa database. 

• Facilitate effective communication between internal departments to ensure alignment with volunteer management and organizational goals. 

• Support business-critical operations including Besa supply drives, annual fundraisers, WISH, and other duties as assigned by Besa leadership.

• Travel outside of state/Central Ohio may be required for program expansion. 

Our Ideal Candidate

• 3 years professional experience developing projects and events, from inception to execution, with a keen eye to detailed organization. 

• Exceptional time management and organizational skills 

• Effective and engaging communicator, both written and verbal. 

• Ability to work independently and collaboratively in virtual, in-person, and hybrid environments.

• Adept at building new community connections and nurturing relationships, whether with a group of volunteers, business executives, or nonprofit leaders. 

• Confident leading meetings with business executives and nonprofit leaders. 

• Exhibits professionalism, optimism, inclusivity, and enthusiasm; enjoys working with diverse constituents; and thrives in a collaborative environment. 

• Creative problem solver, adaptable, committed to high-touch customer service, and responsive to partner needs. 

• Proficient using technology, including Monday.com, HubSpot, Google Suite, Basecamp, Airtable, Adobe Cloud, and Microsoft Office. 

• Must be fully vaccinated for COVID-19 and willing to adhere to CDC protocol.

• Ability to occasionally work nights and weekends. 

• Committed to the mission of Besa and a desire to change the world with us. 

Position Details

To succeed in this role, the individual must effectively perform each essential duty. The physical demands and work environment outlined below are representative of those encountered while fulfilling the essential functions of this position. Reasonable accommodations can be arranged for individuals with disabilities.

• Regularly use a computer and engage with co-workers in both office and virtual environments.

• Frequently stand or sit to complete work, with occasional lifting and movement of up to 40 pounds.

• Reliable transportation is required due to occasional local travel.

• Responsible for providing a phone and ensuring an adequate workspace for completing all work.

Why Besa

At Besa, our unwavering commitment to our mission is the heartbeat of our organization. We hold these core values close to our hearts, and we seek team members who share in this ethos:

• Lead with Heart: We approach every situation with empathy, open hearts and open minds. We support our teammates internally as passionately as we support others externally. We empower each other to do good work and enthusiastically roll up our sleeves to dive in at any level needed.

• Be Fearless: We think forward, welcome ideas, and remain solutions-focused. Driven by curiosity and independent thinking, we take risks and stay agile. Accountability is key in our pursuit to innovate without fear of failure, as every setback teaches us something valuable, prompting necessary changes and growth.

• Bring People Together: We value human connection and strive to strengthen and inspire it through people and technology. Our collaborative culture is driven by a strong sense of community, fostering open communication with love and respect. We believe in the power of working together to achieve the greater good.

• Serve with Kindness: We are present, actively listening, and genuinely caring in every interaction. By embracing our best, most authentic selves and providing a sense of purpose, we foster a positive environment. We do this with joy, striving daily to be the good—together, and inspiring others to join us in our mission.

Joining Besa means embracing these core values, contributing to a mission-driven environment, and being part of a team that seeks to make a positive impact on the world, one connection at a time.

What We Offer

Joining Besa comes with a range of benefits aimed at supporting your well-being, professional growth, and alignment with our mission:

• Energetic and collaborative team environment passionately dedicated to our mission of doing good.

• Flexible hybrid work environment that values work-life balance.

• Award-winning entrepreneurial nonprofit making a positive impact.

• Headquarters located in Columbus, Ohio's Brewery District, within a collaborative and inspiring workspace.

• Unlimited PTO policy and an additional 10 paid holidays.

• Competitive health and dental benefits, along with retirement and short-term and long-term disability benefits.

• Participate in volunteering activities, team retreats, and immerse yourself in a vibrant company culture.

Besa is an Equal Opportunity Employer, committed to providing equal opportunities to all candidates regardless of race, color, religion, sex, national origin, age, disability, or genetics. We comply with all applicable federal, state, and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, ensuring a fair and inclusive workplace. While this job description is designed to represent the job requirements, additional duties, responsibilities, and activities may be assigned or changed at any time with or without notice. Candidates must be eligible to work in the United States without sponsorship and will undergo a criminal background check prior to hire.