As the Health Senior Quality Engineer - Genesys, you will bring a comprehensive approach to quality assurance across all Unified Communications Technology products, workflows, and services. You will provide an independent quality perspective, inspire the team, pinpoint areas for improvement, and ensure quality is ingrained throughout the design and development lifecycle. Your role is crucial in driving the desired outcomes for seamless user experiences across our solutions and devices like smartphones, flip phones, and responder equipment. You will harmonize business requirements with thorough test planning, execution, automation, and reporting to validate our offerings meet the highest standards of quality.
What You’ll Do

• Craft and execute a comprehensive test strategy focused on delivering seamless user experiences across our Unified Communications Technology products and workflows
• Champion a quality-driven mindset, providing insights on quality/risk tradeoffs throughout the product lifecycle
• Lead holistic quality assurance efforts spanning requirements analysis, test planning, automation, execution, and reporting
• Mentor team members on testing best practices, techniques, and foster a quality-centric culture through collaboration
• Validate business requirements by transforming them into well-defined test stories for efficient execution in sprints
• Triage issues, manage defects, and work closely with developers to resolve bugs and ensure quality across devices like smartphones, flip phones, responders, etc.
• Drive and coordinate the work performed by the Quality Engineering team, within onshore and offshore processes and teams.

Basic qualifications

• 3 years of relevant experience with a Bachelor's degree OR equivalent relevant professional experience required
• Bachelor's degree in IT, Computer Science, Engineering, or related field OR equivalent combination of education and/or experience required

Preferred qualifications

• 5 years Software Quality Assurance related work experience preferred
• Experience working in a regulated environment
• Genesys Cloud Call Routing and CX3 Modules and Features
• Quality Assurance Test creation through Jira, Zephyr, etc.
• Knowledge of Selenium and Cyara for test automation
• Qualified candidate should understand Call Centers to be able to perform tests from Agent and Supervisor roles.

About UsBest Buy Health aims to enrich and save lives through technology and meaningful connections. Our strategy focuses on three main areas: consumer health products that help customers live healthier lives, device-based emergency response services for the active aging population, and virtual care offerings that help to connect patients and physicians. Today, over a million people are using Best Buy Health technology. When you join Best Buy Health, you will have an opportunity to do something meaningful.
Best Buy Health is an Affirmative Action and Equal Opportunity Employer dedicated to creating an inclusive environment that values the diversity of our employees and does not discriminate against any employee or applicant. We are committed to equal employment opportunity for all applicants and employees, without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other protected characteristic under applicable law. Learn more about our Affirmative Action Policy Statement here.
Reasonable accommodationBest Buy Health will make reasonable accommodations for employees and applicants for their religious beliefs and practices, mental or physical disabilities, and pregnancy, childbirth and related conditions. If you need a reasonable accommodation in the application process - to access job postings, to apply for a job, for a job interview, for pre-employment testing or with the onboarding process - please contact our Talent Acquisition team at talent.acquisition@bestbuy.com.
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