BEST Crowd Management is seeking an Account Manager with event, crowd management, or stadium experience to work under the guidance of the Pennsylvania Area Manager. Your responsibilities include directing and coordinating activities to enhance operational efficiency, maximize profits, and improve individual skills within the operations workforce. Whether personally performing duties or delegating to subordinate staff, your focus is achieving optimal results for Pittsburgh Sports & Events Centers.

Essential Duties And Responsibilities

1. Ensure day-to-day operations adhere to company procedures, covering recruiting, hiring, security licensing, training, scheduling, event day operations, and administrative tasks.
2. Under the Area Manager’s guidance, create staffing estimates, track costs, review contracts, supervise labor, manage subcontractors, and handle payroll and invoices.
3. Propose operational strategies to enhance execution and add value while safeguarding the company.
4. Effectively communicate goals to the event-day operations team, maintain accurate records, and process internal and external reports.
5. Proactively engage with customers, seek feedback, and continuously improve satisfaction.
6. Supervise and coach subordinates, recruit and train team members as needed.
7. Ensure accurate and timely completion of payroll records and staff scheduling.
8. Adhere to budget guidelines, including overtime percentages, labor rates, and revenue targets.
9. Be available for on-call duties outside of core business hours.
10. Travel up to 25% within the Pittsburgh Market to various venues, including Acrisure Stadium, PNC Park, and Star Lake Pavillion.
11. Fulfill other requested duties and responsibilities.

Minimum Qualifications

• Valid Driver’s License Required
• Education: Holds a bachelor’s degree in a related field or equivalent experience.
• Experience: Has a minimum of three years of prior experience in venue operations, service field, or project management.
• Background Check: Ability to successfully pass a background check.
• Preferred Industry Knowledge: Experience in one or more industries is advantageous: event staffing, event security, stadium security, sports management, or athletics.
• Excellent Management Skills: Demonstrates proficiency in overseeing and coordinating tasks efficiently.
• Customer Focus: Remains attuned to the needs and desires of both internal and external customers.
• Effective Communication: Possesses strong oral and written communication abilities.
• Leadership Orientation: Actively serves as a role model, guide, and mentor within the Operations Department. Exhibits robust team leadership, team building, and facilitation skills.
• Initiative: Proactively seeks out new project opportunities.
• Adaptability: Responds adeptly to changes in situations or information.

Physical And Mental Demands

In this role, you’ll regularly sit, stand, and walk. Effective verbal communication is essential, and you may occasionally need physical agility for climbing and working at heights. Be prepared for confined spaces and exposure to outdoor weather conditions. Additionally, lifting and pushing objects weighing up to 25 pounds is part of the job, along with specific visual abilities.

Working Environment

At Pittsburgh Sports & Events Centers, this role primarily involves office-based work but also requires attending scheduled events outdoors. The work environment reflects the essential job functions, and accommodations can be made for individuals with disabilities.