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Best Doctors Insurance Services, LLC is Hiring a Help Desk Specialist Near Miami, FL
Service Desk Specialists provide day-to-day support regarding a variety of issues to our internal clients. Expected duties will include supporting our in-house developed applications, client training, and technical support via phone and e-mail. The Service Desk Support Specialist will demonstrate strong problem solving abilities and will be capable of proactively finding solutions to various problems and issues. Candidates must possess excellent English/Spanish bilingual communication and customer service skills with a great proven track record.
SOFTWARE/HARDWARE KNOWLEDGE PREFERRED:
- Exchange Mail & Outlook Client
- Citrix Receiver
- Mimecast or comparable spam filtering tool
- Office 2010
- Intune or comparable MDM tool
- Sharepoint - On Premise or Cloud
- WinMagic or comparable laptop encryption software
- Sophos or comparable Antivirus software
- Samanage or comparable Service Desk software
- MS Win 7 and 10, MAC OSX
- Skype for Business
- MS SSCM 2012
- Adobe Products
- Cisco VPN
- RDP & LogMein
- Docuphase/Scandocs document management system
- HP Laptops & Desktops
- Printers Xerox, HP, Brother, Fargo
- iPhones/iPads IOS 8 or higher
- Citrix Xen APP
- MS Server 2016, 2012, 2008
- Solar Winds/PRTG or comparable network/enterprise monitoring tools
- Cisco IP & VPN phones
- SecurePrint Equitrac
- Cisco Network Software & Tools
- Serve as the first point of contact for all desktop/laptop/mobile hardware, software, network, telecommunications and peripheral equipment issues via phone, desktop and remote tools
- Troubleshoot and resolve software, hardware, peripheral/mobile device, network connectivity, printing, telephony and corporate application issues, soliciting assistance from Senior Service Desk Specialists
- Perform initial program load and user-specific setup for standard desktop/laptop configurations
- Responsible for setting up, support and maintenance of in-house computer systems, desktops, laptops, mobile devices and peripherals
- Communicate the status of problems and resolutions to customers and managers
- Log issues and resolutions in the tracking system and follow up with users to ensure problems were fixed properly.
- Ensure accurate documentation of resolution information in the Help Desk knowledge management database.
- Provide user support for Microsoft Office products including Outlook, Excel, Word, Access, PowerPoint and Visio
- Keep peers and manager informed of trends, significant problems, and unexpected delays.
- Identify client issues or problems which may require changes to procedures, standards and systems
perform other related duties as requested - Work in a 24X7 environment. This position requires someone who can come in early, stay late and assist on weekends as the business requires.
- Participate in an on-call rotation which requires after hours and weekend coverage
- Fluent in English / Spanish (verbal/written) with technical/IT vocabulary
- A Certification
- Network Certification
- College degree or equivalent work experience
- 3 years of experience in a professional work environment supporting at least 300 users in a technical support capacity (i.e. Service Desk, Call Center, or NOC)
- Experience supporting remote users is a must
- Superb Customer Service Skills
- Ability to triage issues and either fix or identify accountable party
- Extensive knowledge of PC configuration and Windows operating systems required
- Experience with Windows Family of Operating Systems and Microsoft Office products required
- Experience supporting remote access technologies such as VPN and Citrix preferred
- Experience with automated application deployment a plus
- Ability to work in a fast paced work environment
- Superb Organization skills
- Superb Prioritization skills
- Experience with disk level imaging solutions
- General knowledge of network operating systems and network topologies and protocols required
- Some knowledge of telecommunication systems and equipment
- Some knowledge supporting Adobe products.
- Strong troubleshooting and problem solving skills
- Excellent verbal and written communications skills
- Experience working in an environment with sensitive information
- Experience Assisting Senior Management members under pressure
Job Summary
Full Time
$64k-81k (estimate)
06/12/2024
07/01/2024
The following is the career advancement route for Help Desk Specialist positions, which can be used as a reference in future career path planning. As a Help Desk Specialist, it can be promoted into senior positions as a Help Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Specialist. You can explore the career advancement for a Help Desk Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Help Desk Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Help Desk Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Help Desk Specialist job description and responsibilities
Help desk support specialists are the go-to people for providing technical assistance and support related to computer systems, hardware, and software.
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The help desk team will train users on basic system and computer functions.
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Help desk support teams are patient task managers who know how to find or create solutions to unexpected problems.
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Remote help desk technicians support technology customers via phone, online and occasionally on-site.
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Help desk technicians need a deep understanding of computer hardware and software.
01/19/2022: Yakima, WA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Help Desk Specialist jobs
Learn more about the role, tasks and how to become a help desk technician.
02/10/2022: Springfield, MO
Thankfully, old desks can be rehabilitated and refinished with a little effort.
02/22/2022: Ventura, CA
Develop a culture of helping within the help desk.
01/29/2022: Winston Salem, NC
These business oriented specialists must have a knowledge of SQL programming and be able to work with software developers to create data mining algorithms.
04/03/2022: Yakima, WA
Use data and technology to help people develop new skills.
01/30/2022: Lebanon, PA
Step 3: View the best colleges and universities for Help Desk Specialist.
