Job Overview:

We are seeking a highly skilled and motivated Internal Control Specialist to join our team. As a Internal Control Specialist you will be responsible for designing, developing, and implementing control systems for our manufacturing processes. We prioritize the security and confidentiality of sensitive information and operational excellence. We are seeking a highly motivated and detail-oriented Bi-lingual Suspicious Activity Prevention Analyst to join our team and contribute to maintaining the integrity of our operations.

Responsibilities:
Daily Tasks:

1. Call Monitoring and Analysis:

- Listen to recorded calls to identify any suspicious activity or potential irregularities.

- Utilize specialized tools to analyze voice patterns and detect anomalies.

2. Detailed Call Descriptions:

- Create comprehensive and accurate descriptions of calls, documenting any irregularities or activities that raise suspicion.

- Maintain organized records of analyzed calls for future reference.

3. Voicemail Inspection:

- Regularly review voicemails left by callers to identify any signs of suspicious activity.

- Develop a systematic approach to voicemail analysis and documentation.

4. Score carding:

- Implement a scoring system to evaluate calls based on predefined criteria.

- All agents will be given a weekly and daily goal of scorecards required.

- Provide feedback and recommendations to call center agents for improving their handling of calls.

5. Other

- Prepare summaries of key findings and memos for review by the Line Manager

- Any other ad-hoc duties as assigned by Line Manager

- Review, risk rank, and opine on issues raised through the self-assessment process in conjunction with the appropriate subject matter experts.

- Language translations (Spanish)

Weekly Tasks:

1. Activity Reporting:

- Generate weekly reports summarizing suspicious activities, identified patterns, and recommended actions.

- Communicate findings to the supervisor and relevant stakeholders.

- Investigate and evaluate operational incidents.

2. Supervisor Notification:

- Immediately inform the supervisor of any suspicious activity that requires immediate attention.

- Collaborate with supervisors to address potential risks and implement preventive measures.

3. Training and Development:

- Assist in the development of training programs for call center agents on suspicious activity prevention techniques.

- Conduct periodic training sessions to enhance the team's awareness and skills. Projects:

4. Special Investigations:

- Participate in special projects related to suspicious activity prevention, such as investigating specific incidents or patterns.

- Collaborate with cross-functional teams to address emerging threats.

5. Process Improvement Initiatives:

- Contribute to ongoing efforts to enhance suspicious activity prevention protocols and procedures.

- Propose and implement improvements to existing systems to mitigate risks effectively.

6. Internal and External Audits

- Audit accounts provided to us by external auditors, create a summary and provide detailed recording of the call

- Propose and implement improvements to existing systems to mitigate risks effectively.

- She/he supports management on Business Recovery, Management Reporting, Error Analysis, System/User Access Reviews, Reconciliation monitoring and on-going projects and other business specific control and risk activities where applicable.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift

Location:

• Chicago, IL (Required)

Work Location: Remote