Customer Service Representative

We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to clients.

Responsibilities:

- Handle incoming customer inquiries via phone, email, and chat

- Assist customers with product information, pricing, and availability

- Process orders, returns, and exchanges efficiently

- Upsell products or services to increase revenue

- Conduct outbound calls to follow up on customer issues or orders

- Perform data entry tasks accurately and in a timely manner

Requirements:

- Excellent communication skills in English; proficiency in Spanish is a plus

- Ability to analyze customer needs and offer suitable solutions

- Strong multitasking abilities in a fast-paced environment

- Prior experience in sales or customer service is preferred

- Bilingual proficiency is advantageous

- Familiarity with outbound calling procedures

- Proficient in data entry and CRM software

This position offers competitive pay, opportunities for career growth, and a dynamic work environment. If you are a dedicated individual with a passion for delivering top-notch customer service, we would love to hear from you. Apply now to join our team as a Customer Service Representative!

Job Type: Full-time

Pay: From $52,000.00 per year

Benefits:

• 401(k) matching
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Work from home

Experience level:

• 1 year
• No experience needed
• Under 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Commute:

• Oxnard, CA 93030 (Required)

Ability to Relocate:

• Oxnard, CA 93030: Relocate before starting work (Required)

Work Location: In person