BestLodging LLC d/b/a BestWestern Sault Ste Marie & Superior Place Hotel & Suites.

We are agile, innovative and customer-centric.

We're looking for energetic employees to represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experiences superior satisfaction!

Responsibilities include:

· Registering guests, assigning rooms, accommodating special requests, and ensure each guests has a pleasant stay.

· Maintains an inventory of vacancies, reservations and room assignments.

· Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.

· Knows room locations, types of rooms available, and room rates.

· Registers arriving guests and assigns rooms.

· Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.

· Coordinates guest room maintenance work with the engineering and maintenance division.

· Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.

· Knows daily activities and meetings taking place in the hotel.

· Reports any unusual occurrences or requests to the manager or assistant manager.

· Manages and resolves all guest complaints in a professional and courteous manner.

· Processes guest check-outs and handles monetary transactions.

· Maintains customers’ privacy.

· Maintains a high level of professional appearance and demeanor.

· Performs other duties as assigned.

---Front desk staff are the "hub" of the hotel team. Basic computer skills are required, as well as the ability to work independently.

Job Types: Full-time, Part-time

Pay: $12.00 - $15.00 per hour

Expected hours: 24 – 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Free parking
• Professional development assistance

Schedule:

• 8 hour shift
• Evening shift
• Night shift
• Overnight shift
• Weekends as needed

Work setting:

• In-person
• Resort

People with a criminal record are encouraged to apply

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person