Best Western Plus Tree House is seeking a detail-oriented and customer-focused Front Desk Agent to join our team. The ideal candidate will have a background in customer service and possess excellent communication skills.

Responsibilities:

• Greet and assist guests in a professional and friendly manner
• Check guests in and out efficiently
• Handle guest inquiries and provide accurate information about the hotel and local area
• Manage phone calls and reservations with proper phone etiquette
• Perform night audit procedures as needed
• Maintain a clean and organized front desk area

Qualifications:

• Experience in a hotel or resort setting is a plus
• Strong customer service skills with the ability to handle various guest relations situations
• Familiarity with front desk operations and hotel systems a plus
• Knowledge of hospitality industry practices

This position offers the opportunity to work in a dynamic environment where customer service is paramount. If you have a passion for hospitality and enjoy interacting with guests, we would love to hear from you.

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Rotating weekends

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Experience:

• Hotel: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Commute:

• Mount Shasta, CA 96067 (Required)

Work Location: In person