Better Business Bureau of Eastern Carolinas is currently looking for a part time Customer Service & Information Specialist to join our operations staff.

The primary responsibility will be answering phone calls coming through our general phone line. Callers request information on various subjects including specific BBB Business Profiles, BBB’s dispute resolution process, potential scam information, and other general marketplace advice.

Additional tasks include data entry, quality assurance, lead generation and other operational support, including Live Chat operator.

Qualifications:

• Customer service experience
• Ability to communicate clearly
• Capability to handle a variety of of inquiries from the community
• General computer skills
• This is a part time position, Monday- Thursday 9am- 3pm (flexible hours may be possible)

Pay- $16/hour

Additional benefits include PTO and retirement plan matching

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Type: Part-time

Pay: $17.00 per hour

Expected hours: 22 – 28 per week

Benefits:

• Paid time off

Experience level:

• 1 year

Shift:

• No nights

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Required)

Ability to Relocate:

• Raleigh, NC: Relocate before starting work (Required)

Work Location: In person