Better Business Bureau - Serving the Heart of Texas
Operations Coordinator
FLSA Status: Non-Exempt
Reports to: Facilities Manager
Location: Austin, TX (in-office position)
Compensation: $22.00 - $23.00 an hour
Bilingual: English-Spanish preferred
We are an equal opportunity employer that values diversity. We do not discriminate based on race, religion, ethnicity, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
*BBB participates in E-Verify and will provide the federal government with your I-9 information to confirm you are authorized to work in U.S.
Why BBB?
BBB Serving the Heart of Texas is an award-winning organization that has been recognized as the Best Nonprofit to work for seven years. We are a mid-sized organization committed to growth and take pride in our culture, which includes a strong work ethic balanced with a real sense of fun, work-life balance, and achievement!
Who are you?
BBB Heart of Texas is looking for a responsible individual to join our Austin office as an Operations Coordinator . This professional would oversee the organization's daily activities and logistics.
About the position
Are you looking for an opportunity to work for a reputable company with a positive work environment? Better Business Bureau is looking for an Operations Coordinator to join the team. An Operations Coordinator performs complex professional general operations and technical assistance work for the Operations Department. Serve as liaison to staff, providing support with facilities, general operations, IT, purchases, equipment, and general finance; schedule meetings with internal and external entities; and prepare for meetings, conference calls, and training sessions. Assist with development and implementation of performance measures, and various administrative and programmatic special projects. Communicate both verbally and in writing with different internal and external stakeholders. Work in a multi-faceted, high-paced environment with strict deadlines.
Essential duties and responsibilities

• Assist with functions and tasks like supply orders, equipment maintenance and support, event planning, document retention, mail, equipment inventory, SharePoint document control, and related activities.
• Support Facility Manager with tasks and activities related to vendor management and scheduling, conference rooms, supply ordering, fleet services, and related items.
• Schedule meetings with internal and external stakeholders/entities. Prepare for meetings, conference calls, and training sessions by drafting agendas, providing logistics support, and working on related special projects.
• Assist with performance measures, data collection, and related reporting.
• Assist with developing Standard Operating Procedures (SOP), and coordinate preparing, editing, and distributing correspondence, reports, studies, forms, and documents.
• Assist with Information Technology requests, working closely with Project Manager, IT Vendor, and staff to troubleshoot issues and find solutions.
• Communicate effectively with stakeholders across the organization to determine department needs, project and system support. Provide timely and accurate communication and reporting to stakeholders and leadership.

Additional Duties:

• Travel 20% required for this role
• Support with reporting
• Contribute to KPIs
• Perform additional tasks as requested by the supervisor and VP of Strategy and Business Operations.

Knowledge, Skills, and Qualifications
Required Skills/Abilities:

• Excellent communication skills, both verbally and in writing.
• High attention to detail in composing, typing, and proofreading materials.
• Computer savvy with knowledge of Office 365, online project management platforms, etc.
• High level of interpersonal skills and ability to handle sensitive information and documents with confidentiality.
• Ability to multi-task in a fast-paced environment
• Knowledge of office administrative procedures and ability to operate and troubleshoot most standard office equipment.

Education and Experience:

• Bachelor's degree, plus 2-3 years experience in an office setting; or
• Any equivalent combination of education and experience that provides the required knowledge, skills, and abilities.

Perks:

• No nights or weekends!
• Flexible 40-hour schedule
• Medical and additional benefit packages are available.
• Group rates for health, dental, and vision coverage for dependents.
• Tax-free Flex Spending Account/Health Savings Account
• 401(k) retirement plan with a 5% match and immediate vesting.
• Free Employee Assistance Programs
• 11 paid holidays and birthdays off!