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Better Business Bureau – Serving the Heart of Texas Customer Onboarding CoordinatorFLSA Status: Non-ExemptReports to: Customer Service Manager Salary: $26.50Location: Austin, TX (Hybrid position)
Bilingual: Spanish preferredWe are an equal-opportunity employer that values diversity. We do not discriminate based on race, religion, ethnicity, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.*BBB participates in E-Verify and will provide the federal government with your I-9 information to confirm you are authorized to work in the U.S.Why BBB?BBB Serving the Heart of Texas is an award-winning organization recognized as the Best Non-Profit to Work for seven consecutive years.We are a mid-sized organization committed to growth and take pride in our culture, which includes a strong work ethic balanced with a real sense of fun, work-life balance, and achievement! Who are you?BBB Heart of Texas is looking for a responsible individual to join our Austin office as a Customer Onboarding Coordinator. You will be pivotal in ensuring seamless transitions for customers and benefactors who join as members, receive services, or benefit from our Programs, Products, and Services offerings.About the positionThe Customer Onboarding Coordinator, in partnership and collaboration with other internal stakeholders, is responsible for fostering a positive experience for all customers and benefactors through effective communication and assistance, like with accreditation benefits, profile information, and discrepancies. Additionally, this role serves as team lead, guiding the team’s work and providing direction, facilitation, and coordination to ensure customer onboarding is executed appropriately and in compliance with policy.Essential duties and responsibilities
Full Time
$50k-65k (estimate)
02/21/2024
04/28/2024
austin.bbb.org
Austin, TX
25 - 50