VP/Director of IT
At Better Debt Solutions, our mission is to nurture a culture of compassion and empowerment. It is rooted in empathy and driven by tailored strategies, transparent practices, and exceeding expectations. By focusing on helping individuals thrive, we unite our team and clients in a shared journey towards a BETTER future.
Join our team at Better Debt Solutions and be a part of an exciting chapter in our company's growth! We're on the lookout for an experienced VP/Director of IT who is driven, possesses a strong professional presence, and has the proven ability to grow with a scaling company that is evolving technologically. If you're a dedicated and motivated individual who desires to grow with a company and help build an IT Department Infrastructure, now is your time. Your expertise and enthusiasm will play a pivotal role in shaping our future. Come join us and make an impact!
This role is an in office position for candidates within a commutable distance of our Irvine location. This role is an Exempt Salary starting at $175,000 - $225,000 . This role is open to candidates who do not require visa sponsorship.
Why Work for Better Debt Solutions:

• Medical, Dental, Vision
• Career Opportunities & Progressive Career Paths
• Work Culture that empowers and uplifts you!
• BBB Accredited Company

What you'll be doing:

• Managing and supervising employees in the IT and facilities teams.
• Overseeing all IT operations and infrastructure.
• Overseeing facilities and working with building management to maintain the office and building access needs.
• Developing, implementing, and evaluating IT and facilities projects in line with organizational objectives.
• Liaising with other departments to determine requirements and address their IT and facilities needs.
• Ensuring the maintenance of current projects and optimal health of technology systems.
• Responsible for data integrity, data analytics, databases and data warehouse.
• Identifying vulnerabilities, the need for upgrades, and opportunities for improvement.
• IT change management, compliance and meeting audit requirements.
• Proposing strategic solutions and recommending new systems and software.
• Manage financial budgets, billing and performance reports for IT and facilities.
• Building and maintaining relationships with external advisors and vendors.
• Ensuring reported issues are resolved in a timely manner.
• Assist staff, as needed to maintain SLAs and company service standards.

What we are looking for:

• A Bachelor's degree in Computer Science, Information Technology, or a related field.
• At least 10 years of IT experience and 5 years of IT management experience
• Background working for Financial Services companies, preferably debt settlement.
• Experience managing IT staff for organizations with 500 employees.
• Hands on experience with managing IT systems and enterprise systems
• Experience overseeing VoIP software and phone systems (YTEL is our primary platform, Vonage, RingCentral, CallHippo, etc.)
• We want to see someone with a diverse portfolio of different systems - the more the better!
• Experience with data reporting software systems and report generation (Domo, Zoho, Tableau, Looker, etc.) - the more platforms you have worked with the better
• Background overseeing, analyzing, and implementing CRM software systems (we are using Forth) but want to see diverse experience (SalesForce, Monday, SugarCRM, Apptivo, etc.)
• Working knowledge and experience with managing data and data warehouses.
• Sound working knowledge of IT operations, systems, and developments.
• Excellent communication and interpersonal skills.
• Strong leadership and project management skills.
• Solid analytical and problem-solving skills.

Nice to Have:

• Master's Degree is highly desirable
• Advanced certifications in IT and Cloud Platforms
• Experience with Debt Settlement software platforms (DebtPayPro/DPP, Forth, etc.) a huge plus

Benefits:

• Competitive compensation package
• Health, dental, and vision insurance.
• PTO and Sick time
• Opportunities for career growth and advancement.
• A supportive and collaborative work environment.

Better Debt Solutions is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, marital status, pregnancy, or any other non-merit based factor.