1. Organization and Purpose

The Escrow Manager‘s primary purpose is to support the smooth operations of the business, particularly managing the escrow documentation and client transaction process.

2. Scope and Impact

The Escrow Manager is an exceptional service provider with excellent time management and organization skills. The main objective associated with this position is to provide support for the escrow process to proficiently manage client transactions.

3. Essential Functions

Escrow Process

• Proficiently manages up to 25 transactions within a 40-hour work week.
• Coordinates Transaction Elements from Start to Finish
• Prepares opening of escrow, efficiently set up transaction.
• Identifies and tracks all time frame deadlines.
• Arranges appointments with various vendors, Agents and Clients.
• Ensures that files are complete and all documents and signatures are obtained.
• Prepares closing of escrow.

Documentation

• Prepares related transaction documents and coordinate receipt/approval of documents.
• Punctually updates all files and timelines.

Supports and Communicates with Agents

• Clear communications with Clients and Agents; ask for Management assistance if required.
• High level of care and respect for Clients and Agents.
• Maintains a positive and professional attitude at all times.
• Goes above and beyond when responding to Client and Agent requests.
• Notifies Agent immediately if an issue arises with the Client.

Problem Solving

• Alerts Agent when delays or problems are identified.
• Investigates, follows-up, and resolves issues that arise during the transactions. Escalate to Management on more difficult matters.
• Promotes a positive working environment by supporting and collaborating with other Escrow Management team members.

A. Education/Experience Required

• Absent extraordinary prior on-the-job experience, the position requires a High School diploma or general education degree (GED) and preferably a four year degree or equivalent combination of education and experience.
• Degree in Business or marketing/communications field preferred.

· Minimum 2 years of administrative or marketing experience

· Experience in real estate preferred.

B. Technical Skills Required

· Time Management – ability to prioritize activities in a fast paced setting.

• Working experience with Microsoft Windows & Office environment
• Problem solving, analytical and evaluative skills
• Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

A. Interpersonal Skills

· Requires ability to focus on many tasks and projects at once.

· Self-starter, self-motivated, adaptable, able to work with minimal direction in a high pressure environment.

· Exceptional organizational and collaborative skills to work in a team environment.

· Exceptional ability to communicate effectively in person and in writing.

· Exceptional analytical and problem solving skills.

· Exceptional planning and organizational skills to balance and prioritize work.

Branch: Kahala Mall

Works Hours: 40 hour per week, to be scheduled over the work week (Monday-Friday) and weekends. The Mondy-Friday work hours will generally be between 8:00am-5:00pm. Weekend coverage will be as needed.

About Company

Celebrating 20 Years of providing exemplary residential real estate service, Better Homes and Gardens Real Estate Advantage Realty has grown from one small office in Kaimuki with eight agents and employees, to 6 locations across Oahu and Maui in Kahala, Kailua, Kakaako, Haleiwa, Kapolei, and Wailuku with over 200 employees and licensed agents.

Voted Honolulu's Best Real Estate Firm for 13 years, the firm has also been recognized nationally as one of the Most Productive Brokerages in the entire Better Homes and Gardens® Real Estate franchise network 8 years in a row. Learn more at http://betterhawaii.com.

* * * * * * * * * * * * * * * * * * * *

© 2024 Better Homes and Gardens Real Estate Advantage Realty. Better Homes and Gardens® is a registered trademark of Meredith Corporation licensed to Better Homes and Gardens Real Estate LLC. Equal Opportunity Company. Equal Housing Opportunity. An Independently Owned and Operated Franchise. EOE/AA