A Better Opportunity

Better is looking for a self-driven person to work alongside our IT Support and Lifecycle Management Administrator and help us build, maintain, and oversee IT Lifecycle Management at Better. The ideal candidate is a customer-service driven person, who is an excellent communicator and a leader who is also technical and can balance supervising day-to-day site operations with a majority of project-based work. This person is a liaison between the IT Lifecycle Management team and our Infrastructure, SaaS and IT Support teams to make sure our IT practices stay aligned with business needs.

Responsibilities

• Manage and maintain hardware and software lifecycle
• Manage and maintain Better employee onboarding process
• Manage and maintain Better employee offboarding process
• Facilitate the builds and updates of all computer images (MAC & Windows)
• Manage all Better end user assets, maintain and enforce IT best practices, policies and procedures
• All implementations are carried out to a high standard and follow Better policies and guidelines.
• Assist with workflows for internal business units to create repeatable and automated implementation templates by department
• Maintain strong communication with IT customers and serve as a technology partner
• Maintain constant communication with Security SaaS, Infra and Support department heads

Qualifications

• 3-4 Years Experience in IT Support and Service Desk
• Customer Service experience
• Familiar with Active Directory
• Familiar with macOS and Microsoft 365
• Able to write and maintain documentation
• Well versed with Help Desk ticketing systems
• Preference for those who have worked with remote teams
• Have a passion for serving and helping people