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Better is Hiring a Loan Processor - California Near Irvine, CA
A Better Opportunity The Loan Processor (Coordinator) will assist with processing our Conventional and Home Equity Line of Credit (HELOC) loan products. The ideal candidate is a flawless organizer. They can anticipate when sub-processes related to borrower or property eligibility are going to delay a loan and take appropriate, proactive action to prevent a loan from falling behind. They support our customers in providing a seamless experience by supplying critical (non-auto-surfaced) information at the right time. Responsibilities
Communicating directly with customers and various third parties to ensure an efficient and positive experience
Proactively managing a pipeline in a timely, accurate and efficient manner, ensuring promptness in communicating with internal stakeholders and borrowers
Guiding borrowers from the point of initial underwriting review through funding
Understanding loan applications, automated underwriting systems (DU/LPA), credit, income, and asset documents
Navigating suspense decisions and proposing resolutions
Adequately preparing loans for final underwriting review
Understanding appraisal & title automated orders
Escalating internal & third party delays
Assisting in managing the completion of collateral conditions
Proactively resolving ready for closing blockers & quality control conditions
Communicating with customers about loan estimates, changes of circumstance, and closing disclosures in compliance with mortgage guidelines
Identifying ways in which we can improve borrower experience
Eligible for monthly incentive compensation plan
Qualifications
3-5 years of work experience within financial or mortgage services
Proven ability to effectively manage a high-volume pipeline of files and/or customers
Ability to troubleshoot and solve problems independently
Approaches challenges with a relentless mindset - no one here gives up. We try, we fail, we try again
Ability to maintain composure in a fast-paced environment
Strong communication, organization, and time management skills
Approach work with empathy, humility and accountability
Experience processing FNMA, FHLMC, FHA and Jumbo mortgages is a plus
Experience processing HELOC loan file is a plus
Knowledge of agency conventional underwriting product guidelines is a plus