About the role

As a Sr. Payroll Services Associate you will be responsible for ensuring our clients have a successful and timely experience when facilitating data flows between their payroll provider and Betterment.

You will serve as a guide and a resource for clients who integrate their payroll systems with Betterment’s employer benefits platform. .

This role partners closely with internal teams such as Client Experience, Product, Engineering, Compliance, and Onboarding.

This role is based out of our NYC office. Below we've reflected the base salary range we would offer for this position. Actual salaries may vary depending on factors including but not limited to location, experience, and performance.

The range listed is just one component of Betterment’s total compensation package for employees.

New York City : $90,000 - $100,000

We offer a competitive equity package, health, dental and vision benefits, life and AD&D, short-term and long-term disability insurance, EAP, commuter and parking benefits FSA / HSA, and 401(k) with employer match as well as a flexible PTO policy.

This job may also be eligible for variable compensation in the form of a company incentive bonus. For jobs based out of our NYC HQ, we require in office attendance Tuesday through Thursday, weekly.

A day in the life

• Be the main point of contact for clients, responsible for helping them transfer employee and payroll data to and from Betterment
• Develop an in-depth understanding of payroll provider integrations and audit incoming payroll data for accuracy and completeness
• Use effective problem-solving and decision-making skills to navigate and troubleshoot issues
• Accurately evaluate data discrepancies and work independently to make appropriate adjustments, with the understanding that they impact our client’s payroll and their employees’ paychecks
• Communicate professionally to both internal and external stakeholders while focusing on needs-driven solutions
• Mentor and coach junior team members, fostering their professional growth and ensuring they develop a strong understanding of payroll processes and systems
• Contribute to our team’s knowledge base of payroll systems and their integrations with Betterment

What we’re looking for

• 4 years of experience with payroll software and payroll processing
• Working knowledge of API and SFTP connectors
• Advanced proficiency in Microsoft Excel
• Ability to influence stakeholders with competing priorities to focus on bringing critical projects to completion
• Exhibits true ownership and ensures results are achieved. Strives for measurable, high-quality and timely results
• Aptitude for learning, creating, and iterating rapidly
• Excellent written communication skills and ability to build rapport - you will speak with our clients through email and over the phone
• Experience working with retirement plans or payroll providers, and a general understanding of the laws and regulations which govern the industry
• Experience working with CRM and project management systems (For example : Zendesk, Salesforce, Asana, etc.)

What being at Betterment means for you

We change lives

Join a community of innovators working to transform financial outcomes for real people. Your work will make an impact, always laddering up to our mission : making people's lives better.

We set audacious goals

We set them for the company, our customers, and ourselves and we won’t stop until we reach them. We don’t just show up; we give our all, then celebrate our wins.

We value all perspectives

When we collaborate, we're at our best. We believe diverse perspectives lead to better outcomes and strive to uphold our supportive and inclusive community.

We invest in you with :

A competitive suite of benefits, including : medical, dental, and vision insurance; life and AD&D insurance; STD and LTD benefits, including infertility support and World Professional Association for Transgender Health approved benefits;

and generous parental leave.

• Flexible paid time off (and encouragement to use it!)
• Meaningful opportunity for community building through our 7 Employee Resource Groups
• Empowerment to own and lead change and affect the business
• Dedicated professional development opportunities
• Lunch from our in-house chef three days a week at our NYC headquarters

Last updated : 2024-07-24