Description

BGC is seeking an Appointment Clerk (AC) at Eglin AFB, FL. This full-time, on-site position will assist patients in booking medical appointments.

Responsibilities:

• Book appointments for all TRICARE Prime beneficiaries within TRICARE Access To Care (ATC) standards and in accordance with the RMC Guidelines.
• Book all non-TRICARE Prime patients according to the guidance given by the specific clinics.
• Use the appropriate information system that links the referral to the appointment, to the TRICARE ATC category and standard.
• Chronologically track all referral requests/results going into/out of the MTF according to AF Referral Management Guide.
• Scan all referral-generated documents received into current electronic health record system within 3 business days of receipt. Documents will include but are not limited to; referral reports, follow up reports, labs, radiology tests, discharge summaries, and ER reports
• Review referrals for medical and administrative appropriateness administrative and clinical completeness, covered benefit for the specific patient, and required tests and pre-work.
• Ensure patient is notified about all necessary documentation required and appropriate for the referred episode of care.
• Notify patients via phone to remind patients of upcoming appointments through the automated system

Requirements

• Reads, understands, speaks, and write English fluently.
• Possess High school diploma or General Educational Development (GED) equivalency.
• General office administrative and clerical skills to perform receptionist duties and answer telephones.
• Preferred six (6) months to one year of healthcare administrative experience in either an inpatient or outpatient care setting within the last five (5) years.
• General medical ethics, telephone etiquette, written/verbal/electronic communication, and customer service skills.
• Must be able to pass background check