Position Overview:

We seek a highly skilled Commercial Real Estate Property Manager with a specialized focus on facilities management to oversee a diverse portfolio of properties. The ideal candidate will possess a strong background in facilities maintenance, vendor management, and tenant relations, with a proven track record of optimizing operational efficiency while maintaining superior tenant satisfaction. This role requires a strategic thinker who can effectively manage a wide range of properties, ensuring they meet the highest standards of functionality, safety, and aesthetic appeal.

Key Responsibilities:

1. Facilities Management:

- Develop and implement comprehensive facilities management plans for each property in the portfolio, ensuring optimal functionality and efficiency.

- Oversee all aspects of building maintenance, including HVAC systems, electrical systems, plumbing, and landscaping, to ensure properties are well-maintained and in compliance with regulatory standards.

- Coordinate regular inspections and preventive maintenance programs to identify and address potential issues before they escalate.

2. Vendor Management:

- Evaluate, select, and manage relationships with third-party vendors, contractors, and service providers to ensure high-quality and cost-effective services.

- Negotiate contracts and service agreements to secure favorable terms and pricing for property maintenance and repair services.

- Monitor vendor performance and adherence to contractual obligations, intervening as necessary to address deficiencies and ensure service level agreements are met.

3. Tenant Relations:

- Serve as the primary point of contact for tenants regarding facility-related issues, inquiries, and requests, maintaining open lines of communication to promptly address concerns and resolve issues.

- Oversee 26 properties (all within ~10 mile radius)

- Engage regularly with tenants to immediate address concerns, gather feedback, and foster positive relationships, striving to exceed tenant expectations and enhance overall satisfaction.

- Collaborate with leasing and marketing teams to develop and implement strategies to attract and retain tenants by enhancing the overall appeal and functionality of properties.

4. Database Management:

- Track and update:

· Tenant and vendor contact info, premises access, keys and codes.

· Equipment data, unit information, performance and life expectancy.

· Permit and warranty expirations.

· Contracts, ongoing services, preventative maintenance plans, estimates, SOWs.

· Annuals, Deficiency Reports, repairs, work orders, etc.

· Utility and meter records

· Tenant buildouts, turnovers and insurance claims

5. Financial Management:

- Develop and manage annual operating budgets for each property in partnership with AP department, ensuring expenses are effectively controlled and within budgetary constraints.

- Identify opportunities for cost savings and efficiency improvements in facility operations, implementing initiatives to maximize ROI while maintaining high-quality standards.

- Oversee repairs, TI, buildouts and CapEx projects, including property common areas.

- Oversee Property Insurance and tenant claims as applicable.

6. Compliance and Risk Management:

- Stay abreast of relevant laws, regulations, and industry standards governing commercial real estate and facilities management, ensuring properties remain in compliance at all times.

- Research government websites and contact vendors to confirm compliance standards and requirements.

- As appropriate, implement policies and procedures to mitigate risks related to property operations, safety, and environmental factors, fostering a culture of safety and adherence to best practices.

Qualifications:

- Affiliate Brokers License in the State of Tennessee (required).

- Bachelor's or Associate’s degree in in related field (preferred).

- Current Driver’s License (reliable and insured vehicle).

- Minimum of 5 years of experience in commercial real estate property management with oversight of diverse property portfolio.

- Proven ability to manage multiple properties with diverse needs and requirements (experience in Industrial, Office and Retail preferred).

- Strong knowledge of building systems and maintenance practices, including HVAC, electrical, plumbing, and landscaping.

- Familiarity with Property Management obligations associated with Property Management Agreements.

- Proficiency in Yardi Voyager and MS Office suite.

- Excellent communication, negotiation, and interpersonal skills, with the ability to effectively interact with tenants, vendors, and internal stakeholders.

- Strong analytical and problem-solving abilities, strategic mindset and attention to detail.