Resident Experience Specialist - BTR

Qualifications

The Resident Experience Specialist of Build to Rent is responsible for all leasing activities in accordance with company policies and Fair Housing guidelines; resolving resident issues timely; providing prompt and professional service to internal and external customers; handling various office duties including, but not limited to, assisting with event and leasing marketing campaigns, providing assistance as needed regarding housing materials. The resident experience specialist – BTR is a Hybrid/Traveling remote position but will work at multiple sites and run between three and six communities simultaneously.

Essential Job Functions:

• Provides effective customer service to all prospective tenants, current residents, and property staff by utilizing in-depth knowledge of the community/communities and its functions.
• Responsible for ensuring the daily marketing, administrative, and financial operation of the property under the direction of the community manager – build to rent.
• Maintains information concerning construction projects, rehab upgrades, amenities, facilities, services, and activities for the community/communities.
• Inspects all pre-leased homes prior to resident scheduled move in date: coordinate all changes regarding resident move outs.
• Communicate with residents regarding needs and periodically follow up on completed service requests.
• General office administrative duties, including answering phones, emails, written correspondence, and managing incoming mail for the community/communities.
• Assist with leasing job duties, including touring prospective residents and preparation of lease agreements and process the paperwork for the approval of the community manager - BTR, as directed to meet business needs.
• Other duties as assigned.

Minimum Qualifications/Skills:

• High School Diploma/GED
• Ability to travel a minimum of 60%
• Excellent customer service, interpersonal skills, and professional demeanor
• Basic computer knowledge/office equipment skills
• Excellent attention to detail, organizational/multi-tasking skills
• Excellent communication skills
• Ability to thrive in a fast-paced environment
• Ability to work with a diverse group of people and customers
• Demonstrated sales and closing skills
• A valid driver’s license may be required
• Where required by law, must have state leasing license or ability to obtain the required license(s) within the timeframe required by law.

Work Schedule: 8am-5pm, Monday-Friday (will vary based on property needs).

BH/B.HOM is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH/B.HOM a better place to work and live.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call
• Rotating weekends

Work Location: In person