Full Time Marketing Manager - 1146

Responsibilities Include:

• Develop and implement Quality Management Strategy focusing on clinical care, performance measures, and individual satisfaction.
• Provide administrative leadership for system-wide quality programs to improve outcomes in patient safety and clinical quality.
• Ensure compliance with quality assurance and improvement standards.
• Oversee planning and implementation of quality policies, programs, and initiatives.
• Set appropriate quality standards in accordance with regulatory requirements.
• Promote quality-based initiatives and the Quality Management Plan.
• Monitor performance trends and support quality improvement initiatives using data insights.
• Collaborate with various departments to address process improvements and resolve quality concerns.
• Ensure care is provided in accordance with clinical guidelines, regulatory compliance, and organizational standards.
• Communicate progress of quality improvement initiatives to staff, leadership, and the Board.
• Lead the Quality Committee and ensure initiatives align with external regulations.
• Develop and analyze systems to evaluate the root cause(s) of quality and process discrepancies.
• Drive the development and maintenance of outcome tracking and program evaluation activities.
• Lead risk management initiatives, including oversight of incident and client grievance report and response activities.
• Conduct root cause analysis and evaluate the effectiveness of process changes.
• Train agency staff on CQI plans and processes.
• Participate in mandatory staff meetings and perform other duties as assigned.

Ideal Qualifications:

• Minimum of 10 years experience in healthcare quality improvement, risk management, or related field.
• At least 5 years in a leadership role overseeing quality improvement programs, preferably in healthcare or social services.
• Minimum of 5 years’ experience in care management in the ID/DD field.
• Experience with OPWDD quality assurance and compliance preferred.
• Familiarity with OPWDD, CMS, and DOH regulations.
• Excellent communication and leadership skills to guide and influence staff at all levels.
• In-depth understanding of state and federal healthcare regulations.
• Experience ensuring compliance with accreditation standards and regulatory requirements.
• Proficiency in health information technology, data reporting tools, and quality improvement systems.
• Strong analytical skills to identify trends and areas for improvement.
• Ability to work collaboratively with multidisciplinary teams, including clinical and non-clinical staff.